Howdy! I have a Plotwave 500 that has been mostly a great workhorse for us, but has recently started having an unusual array of issues. Our tech is not having any luck finding a solution, so I am hoping someone else has seen this!
We are getting error codes 22550 and 22551 (sometimes one, sometimes the other). The printer then asks for a restart. Sometimes the restart helps for a little bit (maybe 10 D size sheets), sometimes not. We originally placed a service call because, in addition to the error codes, the prints coming off seemed SUPER staticky, as in they were actually hovering off of each other on the catch tray, and if you touched the printer you would get a little static shock. Additionally, sometimes the prints would come off unfused just before the error, or randomly in the middle of a print job some of the sheets would be completely unfused.
Our tech has wiped and reinstalled the OS, replaced the entire internal computer/server, replaced the charge control unit, and yesterday replaced the drum. I am not sure exactly what else he has done, but he's been out at least 5 times now. Initially regardless of what we were telling him, he was determined that it was a startup error, which I think led to some of the parts replacements that occurred. I am not convinced this is a startup issue, since it is actually mostly throwing the error during printing, and also during scanning jobs.
There is developer in the paper drawer on the right hand side as well, although that may be a red herring as that's been going on for years and our tech has never been able to stop it.
Anyone have any ideas to help this very stressed printshop owner (a.k.a. me)? Thank you for any ideas!!
We are getting error codes 22550 and 22551 (sometimes one, sometimes the other). The printer then asks for a restart. Sometimes the restart helps for a little bit (maybe 10 D size sheets), sometimes not. We originally placed a service call because, in addition to the error codes, the prints coming off seemed SUPER staticky, as in they were actually hovering off of each other on the catch tray, and if you touched the printer you would get a little static shock. Additionally, sometimes the prints would come off unfused just before the error, or randomly in the middle of a print job some of the sheets would be completely unfused.
Our tech has wiped and reinstalled the OS, replaced the entire internal computer/server, replaced the charge control unit, and yesterday replaced the drum. I am not sure exactly what else he has done, but he's been out at least 5 times now. Initially regardless of what we were telling him, he was determined that it was a startup error, which I think led to some of the parts replacements that occurred. I am not convinced this is a startup issue, since it is actually mostly throwing the error during printing, and also during scanning jobs.
There is developer in the paper drawer on the right hand side as well, although that may be a red herring as that's been going on for years and our tech has never been able to stop it.
Anyone have any ideas to help this very stressed printshop owner (a.k.a. me)? Thank you for any ideas!!
NOTE
Connection on PowerM controller ( 20PBA01 )
Connection on Distributed IO Central (DIOC) ( 22PBA01 )
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