hi,
had a customer ring in about this CQ Issue, machine less than a year old, approx 79k on it, all drums/devs at about 17% of life, fuser and itb all very low in life. Checked single colours and all have the lines and all going thru all 4 colours on pg10s. These lines are extremely faint and show the image behind if that makes sense. Did a forced stop before the fuser and lines are on the image, checked devs, no lines. Cleaned both coronas and secondary transfer roller. Still same, lines dont move or change after cleaning. Did stir of all colours and still same lines appear. I have enclosed a scan of a pg10 but the scan quality is poor, you can see the lines on the top and bottom of the scan, i know the orientation is wrong but the lines are also thru the whole of the image. ITB looks perfect too, took of cleaning blade, cleaned and left off and lines still appear. I am thinking of the pri corona. Customer says he was doing a run of about 300 and all going well then all the lines appeared? not sure if thats genuine but seems a bit weird all these lines just appearing. All genuine OEM toner.
tks
had a customer ring in about this CQ Issue, machine less than a year old, approx 79k on it, all drums/devs at about 17% of life, fuser and itb all very low in life. Checked single colours and all have the lines and all going thru all 4 colours on pg10s. These lines are extremely faint and show the image behind if that makes sense. Did a forced stop before the fuser and lines are on the image, checked devs, no lines. Cleaned both coronas and secondary transfer roller. Still same, lines dont move or change after cleaning. Did stir of all colours and still same lines appear. I have enclosed a scan of a pg10 but the scan quality is poor, you can see the lines on the top and bottom of the scan, i know the orientation is wrong but the lines are also thru the whole of the image. ITB looks perfect too, took of cleaning blade, cleaned and left off and lines still appear. I am thinking of the pri corona. Customer says he was doing a run of about 300 and all going well then all the lines appeared? not sure if thats genuine but seems a bit weird all these lines just appearing. All genuine OEM toner.
tks
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