IR-ADV C3325I

[gksapple]

hi facing the below issues.
*Able to take copies from the platen

Symptoms : 1. Counter Data and serial no is disappeared .
2. Dadf is dead 3. No Network communication.
Action taken :
*Removed and re-fixed all the boards in the Main controller.(tpm,flash) issue remains.
*cleared mcon & dcon issue remains
*replaced the main controller ,issue remains
*replaced the dcon issue remains


please have a look on the attached image.

[bobburnsreb]

Re: IR-ADV C3325I

Try a factory reset / initialize all data in settings/registration.

[copier tech]

Re: IR-ADV C3325I

hi facing the below issues.
*Able to take copies from the platen

Symptoms : 1. Counter Data and serial no is disappeared .
2. Dadf is dead 3. No Network communication.
Action taken :
*Removed and re-fixed all the boards in the Main controller.(tpm,flash) issue remains.
*cleared mcon & dcon issue remains
*replaced the main controller ,issue remains
*replaced the dcon issue remains


please have a look on the attached image.

Before replacing any boards etc did you try updating the system software?