Canon IRC5535 scan to email, cannot connect

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  • skibum
    Independent Service Tech
    Site Contributor
    100+ Posts
    • Apr 2009
    • 231
    #1

    Canon IRC5535 scan to email, cannot connect

    This machine is new to us from another company. IT told me they have used the same setup that they have used for several of the Canon IRC5550i's they have and it fails to send. The only thing I can think of is because this IRC5535i is version III and the Canon IRC5550's that worked fine are Verision I and II.

    Please let me know if you have any ideas? Do I need to do Factory reset, upgrade firmware or ??

    Also does anyone have the Firmware for the Canon IRC5535 III?
    Tags: canon, firmware, iii, irc5535
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8111
      #2
      Re: Canon IRC5535 scan to email, cannot connect

      Originally posted by skibum
      This machine is new to us from another company. IT told me they have used the same setup that they have used for several of the Canon IRC5550i's they have and it fails to send. The only thing I can think of is because this IRC5535i is version III and the Canon IRC5550's that worked fine are Verision I and II.

      Please let me know if you have any ideas? Do I need to do Factory reset, upgrade firmware or ??

      Also does anyone have the Firmware for the Canon IRC5535 III?

      Hi,

      I would expect the GEN III device to work rather than the older models.

      However yes sounds like you might need to update the firmware / system software.

      We can supply this for you.

      Feel free to contact us via either web link below.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • ReproKev
          Trusted Tech

          250+ Posts
          • Feb 2009
          • 273
          #3
          Re: Canon IRC5535 scan to email, cannot connect

          If you're using Gmail or AOL email servers, you need to generate an "App password" for each device (copier) that is set up to use the email server.

            Comment

            • techandtrader
              Trusted Tech

              Site Contributor
              250+ Posts
              • Jun 2016
              • 318
              #4
              Re: Canon IRC5535 scan to email, cannot connect

              Canon gen 1 2 3 can send email exactly the same. The problem is the SMTP service chosen by the company and tech. SMTP to go would be a great individualized solution. 1000 email a month is even free.
              I have used Canon Imagerunner parts for sale. Most are floor model Color and / Advances Imagerunner with some 3025 3235 parts. Several intact machines being parted.

                Comment

                • harvinder
                  Junior Member
                  • Jul 2023
                  • 2
                  #5
                  Re: Canon IRC5535 scan to email, cannot connect

                  Originally posted by skibum
                  This machine is new to us from another company. IT told me they have used the same setup that they have used for several of the Canon IRC5550i's they have and it fails to send. The only thing I can think of is because this IRC5535i is version III and the Canon IRC5550's that worked fine are Verision I and II.

                  Please let me know if you have any ideas? Do I need to do Factory reset, upgrade firmware or ??

                  Also does anyone have the Firmware for the Canon IRC5535 III?
                  RESET the machine then on ..when u setup fax or online mail system then select ur country code.. .required machine comnected to active Internet

                    Comment

                    • skibum
                      Independent Service Tech
                      Site Contributor
                      100+ Posts
                      • Apr 2009
                      • 231
                      #6
                      Re: Canon IRC5535 scan to email, cannot connect

                      I reinitialized the machine from Data management. It was the previous users settings that held it up. Reset and setup again, works fine now.

                        Comment

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