IR C5180 help! Functions Limited?

[pacman]

Allright here's the deal:

Canon IR C5180
H1 Fiery
W2 Saddle Stitch Finisher
4 paper trays total

Even after a re-initialization we're receiving a (Ready to copy (Functions limited) message. It seems to not want to recognize the finisher, even though it passes paper. It recognizes the finisher, I open the finisher door, it tells me to close it, it has staples in it and it seems to be connected securely. The print driver shows the correct configuration when I update device info and shows the w2 finisher. However, I just sent a print job with stapling selected and it did not staple.

I know very little about Canon and I can't seem to pin down this issue in the service manual. What am I missing?

[teckat]

Allright here's the deal:

Canon IR C5180
H1 Fiery
W2 Saddle Stitch Finisher
4 paper trays total

Even after a re-initialization we're receiving a (Ready to copy (Functions limited) message. It seems to not want to recognize the finisher, even though it passes paper. It recognizes the finisher, I open the finisher door, it tells me to close it, it has staples in it and it seems to be connected securely. The print driver shows the correct configuration when I update device info and shows the w2 finisher. However, I just sent a print job with stapling selected and it did not staple.

I know very little about Canon and I can't seem to pin down this issue in the service manual. What am I missing?

*******Go to Additional Functions>Common Settings>scroll to screen 7/8>Turn "Off"Limited Functions mode>Recycle power

[pacman]

It says that limited functions is turned off....

[teckat]

It says that limited functions is turned off....

are u using Dept. ID's to print ??

[pacman]

Nope.....Dept codes are off.

[SCREWTAPE]

Any other accessories attached like a punch unit.
Did you look at the saddle part of the finisher.
In service mode you can check the error history.
There should be a error code associated.
error codes like, E540, and E500. The E540 indicates a problem with tray movement, while the E500 may indicate a communication problem between the Finisher and the main engine.
Finding out what the error code is it could help you narrow down your problem.
The reason why its in functions limited mode,
is to bypass any problems with any accessories,
allowing the machine to continue to work.

Did you look at the saddle part of the finisher.

[teckat]

Nope.....Dept codes are off.

are u a tech ? /were you or someone working on this copier before message issue/ ??

[pacman]

@Screwtape - Nope, no punch unit. Just the items listed above.

Have not checked Error History yet.

@Teckat - For the most part.....kinda. We're a small family run business. Our techs are not trained on Canon either. We took these machines in from trade.

Okay, here's something else for you guys:

We have 2 of these units.
The unit that has the error message has worked before just fine, except for some copy quality issues.
The quality issues became bad and we didn't have a new set of drums, so we swapped it with the other one. Other 5180 runs great.
This 5180 with the message has just been chillin' in our warehouse.
Today, the 5180 we were using went away, so we just got a new set of drums and put the old one in.
Now we have the error message.

I'm not sure if that really helps having that info. I'm pretty much used to Samsungs and Panasonics.

Oh, and I just checked the status monitor - it specifically says "Finisher cannot be used."

[SCREWTAPE]

Check your error history for that finisher..

[teckat]

@Screwtape - Nope, no punch unit. Just the items listed above.

Have not checked Error History yet.

@Teckat - For the most part.....kinda. We're a small family run business. Our techs are not trained on Canon either. We took these machines in from trade.

Okay, here's something else for you guys:

We have 2 of these units.
The unit that has the error message has worked before just fine, except for some copy quality issues.
The quality issues became bad and we didn't have a new set of drums, so we swapped it with the other one. Other 5180 runs great.
This 5180 with the message has just been chillin' in our warehouse.
Today, the 5180 we were using went away, so we just got a new set of drums and put the old one in.
Now we have the error message.

I'm not sure if that really helps having that info. I'm pretty much used to Samsungs and Panasonics.

Oh, and I just checked the status monitor - it specifically says "Finisher cannot be used."

chillin' in warehouse/ suggestion
when u power off machine, do u use the correct shut down procedure /
also when u power it up do the Finisher trays move up- down to position ??

**Check to make sure the Saddle Finisher connector is in the correct connector on the Main Controller. It should be plugged into J703, but it will plug into J723 as well. OR it could be loose >>>If this doesn't fix it, replace the main controller .

i would tell u to do a clear MMI CLR > but u may have issues after that
do u know how to locate Main Controller ??

[pacman]

chillin' in warehouse/ on last suggestion

**Check to make sure the Saddle Finisher connector is in the correct connector on the Main Controller. It should be plugged into J703, but it will plug into J723 as well. OR it could be loose >>>If this doesn't fix it, replace the main controller .

i would tell u to do a clear MMI CLR > but u may have issues after that
do u know how to locate Main Controller ??

Tec - no, unfortunately I don't. I have done so far turn off>unplug finisher> Restart and the issue (of course) went away. I'm pretty sure that the connectors are correct seeing as how it has worked before. Plug back in the finisher and it comes back.

@Screwtape - I got my codes for you. There were 50 of them and I assume that Canon keeps their codes from #1 being most recent to #50 being farthest past. I cannot tell the dates though, but the first one reads 0004, then 0733, and THEN there is 2 in a row of 0540 and 0542 (lift motors 1 and 2). Shouldn't it be throwing those codes first? Then the codes go 0227, 5 in a row of 0004, then another 0540, 0542, and then a whole bunch of non finisher related ones like 0677 0733 0020 0007.

Thanks for all your help, guys!

[SCREWTAPE]

For the E540,542.
Check the flag arm That are located by each tray.
They sometimes break or get stuck.
That's something to look at.

[teckat]

Tec - no, unfortunately I don't. I have done so far turn off>unplug finisher> Restart and the issue (of course) went away. I'm pretty sure that the connectors are correct seeing as how it has worked before. Plug back in the finisher and it comes back.

@Screwtape - I got my codes for you. There were 50 of them and I assume that Canon keeps their codes from #1 being most recent to #50 being farthest past. I cannot tell the dates though, but the first one reads 0004, then 0733, and THEN there is 2 in a row of 0540 and 0542 (lift motors 1 and 2). Shouldn't it be throwing those codes first? Then the codes go 0227, 5 in a row of 0004, then another 0540, 0542, and then a whole bunch of non finisher related ones like 0677 0733 0020 0007.

Thanks for all your help, guys!

what was your answer to - do the trays move out of position when powered up ??

On the cassette pedestal look for the Square Molex Connector at the copier end. this supply's power & signals for Finisher> Open the connector housing and check for broken wires or if the connector is unplugged or not fully engaged.

[teckat]

Paper..jpg
here is a pic of what SCREWTAPE posted/ those arm must move freely

[pacman]

Thank you BOTH. You guys have been a great help!