Problem with a Canon IR 5570 automatic paper size selection.

[Guest]

Hello, I hope you can help me, I have a Canon Ir 5570, I live in Mexico City so the paper size is different fron the one used in other countries, the problem is this: when I put the legal paper in the cassette 3 of the copier it recognizes it as U2, I checked the service manual and it is fine for the paper size that I have, but when I try to make a copy of a legal paper (same size of the one I have in the cassette) the copier inmediatly selects the 11x17 paper in the cassette 4, and I have to change by hand the cassette to the U2.

If I make a letter copy there is not a problem, the machine selects the cassette 1 or 2, or if I make a 11x17 copy also I have not a problem, but if a put an original bigger than an A4 page or a legal size the machine instead of select the U2 selects the 11x17.

What can I do in order that the machine selects the U2 paper instead of the 11x17 when I made a legal or an A4 copy?

Thank you.

[SCREWTAPE]

You can try to make adjustments in service mode.
To enter Service Mode, press Additional Functions, the 2 and the 8 keys simultaneously, and then the Additional Functions key one more time.
Check the door specs from the label that's located on the front door>COPIER>ADJUST>CST-ADJ-xxx
Then go into service mode,COPIER>ADJUST>CST-ADJ and try adding those values.
Perform the adjustment for C3 - STMTR and C3 - A4R. The values should be close to the values on the door label.
Also pull out the cassette and see if there is paper stuck behind the cassette. Also check the cassette for damage.

[teckat]

Hello, I hope you can help me, I have a Canon Ir 5570, I live in Mexico City so the paper size is different fron the one used in other countries, the problem is this: when I put the legal paper in the cassette 3 of the copier it recognizes it as U2, I checked the service manual and it is fine for the paper size that I have, but when I try to make a copy of a legal paper (same size of the one I have in the cassette) the copier inmediatly selects the 11x17 paper in the cassette 4, and I have to change by hand the cassette to the U2.

If I make a letter copy there is not a problem, the machine selects the cassette 1 or 2, or if I make a 11x17 copy also I have not a problem, but if a put an original bigger than an A4 page or a legal size the machine instead of select the U2 selects the 11x17.

What can I do in order that the machine selects the U2 paper instead of the 11x17 when I made a legal or an A4 copy?

Thank you.

in Service Mode, to change the Paper Size:

Select Copier>Option>CST


Scroll until the LCD displays p-sz-cx (Where x is the cassette number).
Select the Cassette that you wish to change the size on and enter the number that corresponds to the paper size you wish to use.
Select OK.
Press Reset to exit Service Mode.
Paper Sizes and their corresponding numbers for Service Mode:
4 = A3
5 = A4r
6 = A4
8 = A5r
13 = B4
14 = B5r
15 = B5
16 = 11 x 17
17 = LTRr
18 = LTR
20 = STMTr
21 = LGL
22 = U1
24 = U2
25 = U3

[SCREWTAPE]

in Service Mode, to change the Paper Size:

Select Copier>Option>CST


Scroll until the LCD displays p-sz-cx (Where x is the cassette number).
Select the Cassette that you wish to change the size on and enter the number that corresponds to the paper size you wish to use.
Select OK.
Press Reset to exit Service Mode.
Paper Sizes and their corresponding numbers for Service Mode:
4 = A3
5 = A4r
6 = A4
8 = A5r
13 = B4
14 = B5r
15 = B5
16 = 11 x 17
17 = LTRr
18 = LTR
20 = STMTr
21 = LGL
22 = U1
24 = U2
25 = U3

He can try this, but I think this adjustment is for the left and right paper deck, p-sz-c1, p-sz-c2
Which should read under service mode - [18]

[teckat]

good point/

[Dedy.P]

Just change the U2 setting value from 0 to 1 in service mode copier~fungtion~CST, then the display will change from U2 become LGL

[miguel_acedo]

Hello again thank you for your help but I still have the problem, I made the changes that you told me but the system still does not recognize the size of the paper properly, the main problem is when I make a scan of a page using the automatic feeder, if I scan a mexican legal page using the automatic feeder the copier reads the page as if it were an american legal size, but when it prints the copy since the mexican legal paper is shorter the copier takes out like 2 rows of information, I guess that is because the copier tryes to print in an american legal size paper and suddenly runs out of space and stops printing, I think that I need to tell to the copier that it is not longer in the USA but in Mexico and the legal paper here is shorter, By the way we accuired a 5870 and does exactly the same. Thank you.

[kfallsken]

Make sure that COPIER>OPTION>BODY>MODEL-SZ is set to "0".

[teckat]

Make sure that COPIER>OPTION>BODY>MODEL-SZ is set to "0".

Isn't it SET -COPIER>OPTION>BODY>MODEL-SZ to 1 for A4 ??

also u need to do a paper width adjust in service mode

Check this Level 2>COPIER>OPTION>BODY>SENS-CNF
When clearing the RCON PCB, the SENS-CNF setting is restored to its default setting of ‘0’
The SENS-CNF must be set to ‘1’ for North America./ it will default to 0 if u cleared RCON

did u ever check your Cover orig.RCON settings

[kfallsken]

MODEL-SZ "0" for AB
MODEL-SZ "1" for inch

[teckat]

Hello again thank you for your help but I still have the problem, I made the changes that you told me but the system still does not recognize the size of the paper properly, the main problem is when I make a scan of a page using the automatic feeder, if I scan a mexican legal page using the automatic feeder the copier reads the page as if it were an american legal size, but when it prints the copy since the mexican legal paper is shorter the copier takes out like 2 rows of information, I guess that is because the copier tryes to print in an american legal size paper and suddenly runs out of space and stops printing, I think that I need to tell to the copier that it is not longer in the USA but in Mexico and the legal paper here is shorter, By the way we accuired a 5870 and does exactly the same. Thank you.

in the service mode - COPIER>OPTION>BODY> CONFIG setting
you will see
XX= COUNTRY
YY= LANGUAGE
ZZ= MANUFACTURE
AA=PAPER SIZE SYSTEM/ scroll through n' switch this setting for your default paper size

look for COPIER>OPTION>BODY>SCANSLCT- in some iR's it is Level 2
set it to 1 (Scan area is determined by paper size) if it set to 0=(Scan area is determined by document detection)

while in there u will see >These are DF Settings to be changed

ORG-LGL (Used to set special paper size not compatible with DF size recognition.)
0: LEGAL (value at time of factory shipment/value after RAM clear)
1: G-LEGAL
2: FOOLSCAP
3: A-FOOLSCAP
4: FORIO
5: OFFICIO
6: E-OFFICIO
7: A-OFFICIO
8: M-OFFICIO
9: B-OFFICIO

• ORG-LTR (Used to set special paper size not compatible with DF size recognition.)
0: LTR (value at time of factory shipment/value after RAM clear)
1: G-LTR
2: A-LTR
3: EXECUTIVE

• ORG-LTRR (Used to set special paper size not compatible with DF size recognition.)
0: LTR-R (value at time of factory shipment/value after RAM clear)
1: G-LTR-R
2: A-LTR-R
3: EXECUTIVE-R

Level 2 under COPIER>OPTION>BODY><INT-FACE>
<CST>
• U1-NAME (Used to turn paper name display when U1 paper size group is detected ON/
OFF.)
0: Display “U1” on touch panel (default).
1: Display paper name set by “CST-U1” service mode item.
• U2-NAME (Used to turn paper name display when U2 paper size group is detected ON/
OFF.)
0: Display “U2” on touch panel (default).
1: Display paper name set by “CST-U2” service mode item.
• CST-U1 (Used to specify paper name used by U1 paper size group.)
• CST-U2 (Used to specify paper name used by U2 paper size group.)
24: FOOLSCAP (CST-U2: Default)
25: Australian FOOLSCAP
26: OFFICIO
27: Ecuador OFFICIO
28: Bolivia OFFICIO
29: Argentine LETTER
30: Argentine LETTER-R
31: Government LETTER
32: Government LETTER-R
34: Government LEGAL
35: FOLIO
36: Argentine OFFICIO
37: Mexico OFFICIO
38: EXECTIVE (CST-U2: Default)

GOOD LUCK - HOPE THIS HELPS

[toantam]

iR5570
Have you ever check size sensor yet?
The sensor on the rear side, sometime it's so dirty, so it make the wrong size

[teckat]

fixed'

[lcslouis]

Re: Problem with a Canon IR 5570 automatic paper size selection.

I am having the same problem on a customer's machine both tray 3 and 4 say U2 and when the paper is feed if i tell it to run multiple copies/ prints it jams but it's fine with 1 sheet at a time. I have replaced the Paper lift motor because a tray wasn't lifting replaced the tray 3 paper pickup/feed assm and the DC CONTROLLER PCB ASSEMBLY the 2 part numbers you list are not in the parts manual for this model is there any idea what board controls these sensors or is it the dc controller?