Canon IR c3080

[crazyegg]

Help! our Canon IR c3080i cannot print, the scanner function works. but the printer is not. Able to access with the ip address in web browser. installed UFR II driver but not working.



thanks

[anothertech]

What operating system is you computer?
32 or 64bit?
what port did you use when you installed the driver?
did you try a PCL driver?

[crazyegg]

Server 2003 , 32 bit. yes I tried PCL6 driver. but non works

[D_L_P]

Is this a new unit or one that was working and then stopped?
Do you have a Fiery controller hanging on the back?

Go into Additional Funtions -> Report Settings -> Print List -> Printer. Print a PCL or UFR II report to make sure you have the PDL language.
If you don't have UFR or PCL language installed it won't print, unless you have an external Fiery controller. If you do have a printer language installed look in service mode Copier->Option->INT-Face. Set IMG-CONT to 0.

[crazyegg]

The copier has the PDL language installed., It was working and then stopped. it worked w. the old ip address, now i cannot change the ip address back. i tried to input the ip on the web brower and the copier itself, but it keep remember the new ip address.

[D_L_P]

Any changes made to the ip won't be locked in until you turn OFF/ON with main switch, the one on the right toward the rear.

[crazyegg]

D_L_P - thanks, the old IP is working now. But still cannot print, i did not get error messages.

[SCREWTAPE]

What UFR driver version are you using.
There are two kinds of UFR drivers UFR & UFRII

Is the job even hitting thre machine.
Check system monitor under the print tab and check the log menu.

[crazyegg]

We are using UFR II v2.70, there's no job event.

thanks

[teckat]

We are using UFR II v2.70, there's no job event.

thanks

Check in> Additional Functions>System Settings>Restrict Printer Jobs/ is OFF

[crazyegg]

i just checked the Restrict Printer Jobs/ is OFF

[teckat]

i just checked the Restrict Printer Jobs/ is OFF

power on the copier holding down the 2 & 8 keys. Now try pinging the copier with 172.16.1.100. If the machine reply's this means the network board is good, if it does not reply first check your cable and IP address on the PC being used. If both check out OK or you can ping something else on the network replace the NIC card ( LANBAR-C PCB assembly) in the copier, FM2-9611-000. If the unit pings correctly when powered on in download mode but not in normal mode, one cause of the problem was found to be an option in TCP/IP settings turned on.
To resolve the problem go to Additional Functions > System Settings > Network Settings > TCP/IP Settings > and turn OFF Permitted Receiving MAC Address Settings.
Next power cycle the copier and try to Ping it.

[crazyegg]

we do not have problem with using it as networked scanner.

[teckat]

bottom line is , you can not print from your PC/MAC

[crazyegg]

before it can only print from server, and cannot print from workstation. now it cannot print from both.