imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

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pic u posted was a Canon W7200_??

your machine is a Graphtech JW1000 _ why post on a Canon site ???

Older tech told u it can use Canon Software > why don't u have them fix it

I have found out they are the machine, they use canon drivers to make it print. They are identical, and I was informed by canon to use their software for this machine. If you have any other suggestions I would be happy to take it, I am getting closer to pushing it off the roof of the 8 floor.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

the print head is a ih14005 print head that is in it. One of the older techs just informed me that the unit does use the canon software but the unit is acutually a Graphtech master JW1100, does that help anymore?

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pic u posted was a Canon W7200_??

your machine is a Graphtech JW1000 _ why post on a Canon site ???

Older tech told u it can use Canon Software > why don't u have them fix it

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Error code is for_
Incorrect printhead is installed.


Need BC 1400
whenever replacing the PH's, you must first upgrade firmware using the old PH then once the firmware upgrade has completed replace the PH.

the print head is a ih14005 print head that is in it. One of the older techs just informed me that the unit does use the canon software but the unit is acutually a Graphtech master JW1100, does that help anymore?

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

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Error code is for_
Incorrect printhead is installed.

Yes I understand that, its the oringal print head that was in the machine, before the firmware was up graded. When I try and run a check print head, the machine tells me to please wait and I left it for 5 hrs on the please wait, waiting for it to cycle the print head to get to it, and nothing had happened. Everything seemed to go bad after the firmware update. when I connect the printer through the usb it will see the printer in the print manager. But I can not access the printer for it is off line through the network connection. and the online light on the machine can not be turned on due to the error. Also the print head worked with the printer before the firmware up grade, and it has never been changed before. Any help would be grateful.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

have a message light flashing, with error e02802 check printhead, no connections other then power are on the printer all dipswitches are to the rear of machine

Error code is for_
Incorrect printhead is installed.


Need BC 1400
whenever replacing the PH's, you must first upgrade firmware using the old PH then once the firmware upgrade has completed replace the PH.

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Shut down _pull power plug_remove network connection

Plug back in_ power up without network connection.

Report back

have a message light flashing, with error e02802 check printhead, no connections other then power are on the printer all dipswitches are to the rear of machine

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Shut down _pull power plug_remove network connection

Plug back in_ power up without network connection.

Report back

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

You still have a W7000 and not a W7250 > they both use same firmware.

Hope u followed the exact procedure needed as posted.

The diver I used to make it work before the up date was the w7200, I have included a picture of the unit.
And yes I did follow the install lines, like I said the update worked. Now I have the error message replace p.head and its been sitting on please wait for the last 5 hrs. That is why I was wondering if I could roll back the driver to the one before it or fix the driver. It let me connect to it when the printer was online, and it did print before. the update made it so it would not register the print head.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

I did not get that info, when I went to the Canon in South & Southeast Asia. and used the firmware updater 2.0 in the screen shot, that is where I got the update.

You still have a W7000 and not a W7250 > they both use same firmware.

Hope u followed the exact procedure needed as posted.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

I did not get that info, when I went to the Canon in South & Southeast Asia. and used the firmware updater 2.0 in the screen shot, that is where I got the update.

You still have a W7000 and not a W7250 > they both use same firmware.

Hope u followed the exact procedure needed as posted.

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

*******

Where did u get info that u could turn a imagePROGRAF W7000 into a W7250 _??

I did not get that info, when I went to the Canon in South & Southeast Asia. and used the firmware updater 2.0 in the screen shot, that is where I got the update.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

OK I have a problem with, and hopefully you can help. I have a the w7200 series, I updated it and it changed it to the w7250, now it will keeps telling me to chek printhead. This started after I up dated the firmware to a verson 2.0. I tell it to check print head and it will just go into please wait. I cannot talk to the printer for its offline. I have tried usb and crossover cable, I have downloaded the ltool but it does not have the version on my printer, how can I roll back the firmware to make it work again, and also make it so I can talk to it again please help.

*******

Where did u get info that u could turn a imagePROGRAF W7000 into a W7250 _??

[foolycooly71]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

OK I have a problem with, and hopefully you can help. I have a the w7200 series, I updated it and it changed it to the w7250, now it will keeps telling me to chek printhead. This started after I up dated the firmware to a verson 2.0. I tell it to check print head and it will just go into please wait. I cannot talk to the printer for its offline. I have tried usb and crossover cable, I have downloaded the ltool but it does not have the version on my printer, how can I roll back the firmware to make it work again, and also make it so I can talk to it again please help.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

EXAMPLE SHOWN BELOW

On Canon Website****for W8400
After choosing the Operating System scroll down to the Firmware section of the page.
In this area select the FUT file to download.
*****


The file download security warning screen will now appear. Select [Save] from this dialog box to download the file.



Next select where to save the file on the HDD. The best method would be to create a folder and save the file in the newly created folder.
***
Select save and the file will start to download.



The file that was just downloaded is in a zipped format and needs to be unzipped or extracted so it can be used.
Double click on the zipped file and the Win Zip Self-Extractor will open as in the image below. Now select [OK].

Note: If the Win Zip Self Extractor does not open this file Win Zip may not be installed on your PC or laptop. Older versions of Win Zip can be obtained as a free download. Google Win zip, download it and install it on your PC or laptop.


***After the file has been unzipped the Firmware Update Tool is ready to install and use or the Firmware Files are ready to be selected and used by the L Printer Tool.


***When the L Printer tool is used the program needs to select the path to the [.jdl] file that is actually the firmware file.

Select the [.jdl] file so it is listed in the Specify Firmware File dialog box.

If the selection process has been completed correctly the file name will appear to the left of the Specify Firmware button.
From this screen select the printer to flash and then select the [Transfer Firmware] button. Select the [OK] button from the box that appears to start the firmware transfer.
The printer will reboot after the firmware has been transfered.

[teckat]

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Can you help me with a copy of the software? I have a w8400 which starts and remains blocked in "Print head error" ... have cleaned the head, replaced some parts but still can't run over this error and I can't find the software.
Thank you in advance.

__________________

Canon U.S.A. : Support & Drivers : imagePROGRAF W8400

The FUT file contains Firmware & it has the has L PRINTER TOOL needed.

There are two ways to upgrade the system software on the Large format printer.
One is using the FUT, Firmware Upgrade Tool and the other is using the L Printer Tool.
The FUT is designed so the customer can flash or upgrade the printer on there own. The printer must be in normal operating conditions to use the FUT. This article does not cover using the FUT to upgrade the printer.

***The second method is using the L Printer Tool. This is what the technicians can use when the printer is having problems.
The requirements for the L Printer Tool are:
1. The print driver must be installed on the PC or Laptop that is connected to the printer.
2. The FUT file must be downloaded and unzipped on the PC or Laptop that is connected to the printer.
3. The PC or Laptop needs to connect to the Printer, via the existing network configuration the customer is already using or a cross over Cat. 5 cable or a USB 2.0 cable.
Note: USB is simpler to use, (No TCP/IP configuration is needed).

***To flash/upgrade system software on the Large format printers the FUT file for the model must be downloaded.
***This FUT program contains the firmware to flash the printer. The L Printer tool needs this firmware to flash the printer.