Ir 3300 e000014-0000

[pjdbm]

It started out by a call in from my customer for a burning smell and the copy would stay in copy in process in screen.She says the machine will come to ready and she presses print and the paper does not come out.


I get to the call and the machine is doing what shes says plus its coding out with E000014-0000, I was able to get a few copies out of it but some were crased/wrinkled, some had toner splatter on it.

Now I am getting E000014-0000 constantly on this machine.

The machine also grinds in fuser area and sometimes will jam in the middle of fuser unit and machine will say copy in process indefinitely until paper burns.

I took front cover off and spun the motor board and it was free, I pulled the fuser out and all looked good with no binding, I puled the clutch pack out in front of the fuser and every gear was good and no ware or cracks

Could this be the motor board? DC controller?

could the film be slipping and grinding?

[Irish]

E014 from memory is strain on the fuser motor .. is the lower roller cleaning roller smooth? if so it has a build up of waste toner on it and could be binding and causing friction ( it gets hot and sticky) .. You can remove it and run without it.. remember when the door is open the pressure between the lower roller and upper film may be removed and give you a false feel.

[teckat]

It started out by a call in from my customer for a burning smell and the copy would stay in copy in process in screen.She says the machine will come to ready and she presses print and the paper does not come out.


I get to the call and the machine is doing what shes says plus its coding out with E000014-0000, I was able to get a few copies out of it but some were crased/wrinkled, some had toner splatter on it.

Now I am getting E000014-0000 constantly on this machine.

The machine also grinds in fuser area and sometimes will jam in the middle of fuser unit and machine will say copy in process indefinitely until paper burns.

I took front cover off and spun the motor board and it was free, I pulled the fuser out and all looked good with no binding, I puled the clutch pack out in front of the fuser and every gear was good and no ware or cracks

Could this be the motor board? DC controller?

could the film be slipping and grinding?

make sure wall outlet is ok/ !!!!

[angelntx]

Did you check the heatsink roller? It builds up toner especially in the center.

[mrfixit51]

The cleaning roller, as pointed out already, is going to be the fix here. I have seen the toner buildup on the roller so large and gooey, that it stalls out the pressure roller,,,

[pjdbm]

will let you know later today, I am walking with a motor and fuser. I had that fuser out in my hand and spun it with my thumb very easy with no bind but no I did not check that roller.

Thanks

[pjdbm]

Ok, this was the heatsink roller, it was caked up so bad... I just replace the whole heatsink assembly and she is working fine.

I guess when fuser got at toner melting point it created a tacky drag and caused grinding/stalling and codes.

Thanks all

[rosaro75]

110v fuser assembly give all kind of problem. i alter the fuser unit with 4570 fuser assembly. now no head ache. coz 4570 don't have thermistor in filament and back side contact for ac power. i did trail more than 10customer. even after 100, 000 copies i didn't go for fuser problem. small difficulty to alter. now i sit peacefully.

[rosaro75]

yes. remove 3300 filament and film with base. put 4570 film filament with base. connect the power connection in side. connect the two thermistors properly. slightly adjust to fit. once you set this, no fuser problem comes again. you can use 4570 or 3300. anything it will work. i did it. it is working. so you can too.

[mrfixit51]

110v fuser assembly give all kind of problem. i alter the fuser unit with 4570 fuser assembly. now no head ache. coz 4570 don't have thermistor in filament and back side contact for ac power. i did trail more than 10customer. even after 100, 000 copies i didn't go for fuser problem. small difficulty to alter. now i sit peacefully.

Interesting as a side note, but it has no bearing on the E014 issue experienced by the poster. The only problem I had with 3300's was when the had the brown fixing film, instead of the black one that is used now. I get very long life out of the black fixing film assemblies...

[tinnyjay]

If the clutchs and gears are ok,i would say to
check Main Power Supply PCB or Fixing Motor(M19).
E014-00000 means fixing motor do not start rotating or stop rotating for 3 seconds.

[mrfixit51]

The problem has been resolved,,, it was a buildup of toner on the cleaning roller...

[rosaro75]

i said a solution for a long term. when fixing get jam the fuse in fuser drive motor board blown many times due to overload. for europe no dust environment. so if you oil the gear it will run. but asia full of dust except few countries due to hot climate. so gear get jammed filament get arcing at back side of it. grease become sticky all due to hot climate and dust environment. so to avoid this i said that. for grease we use xerox dc12 fuser oil as grease. no sticky no clogging. smooth run. cheap in cost. i know this is not answer for the thread. but it give a permanent solution for E-000, E-007 and E-014.