Hey guys, got a call from a customer that has an image runner, not sure what model. I am a Konica Minolta tech not Cannon. Error E 0000-19-0000. Hoping to point them in the right direction. No Cannon dealers in my Area.
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This code is usually fuser error.For more info you need specified the model.If it ain't broke, don't fix it
A picture is worth a thousand words -
Thank you, will probably just quote replacement, but that is up to my boss.sigpicComment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Wont, as I said we are Konica Minolta. Not getting into Cannon. Using it as a lead.sigpicComment
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Just empty waste toner bottle, turn copier off, then on, problem resolved...."Once a King, always a King, but once a Knight is enough!"
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Universal code for waste full on Canons. Depends what model. 3300 family,empty,clean spout. Larger products(600,5000,7105,etc),empty,then reset counter in service mode,....others,change bottleComment
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Waste toner bottle for sure....ir2200-3300 series
E019
0000 The waste toner case is full of waste toner.
Main cause The waste toner case is full. The waste toner case full detection mechanism
is soiled. The waste toner sensor is faulty. The DC controller PCB is faulty.
Caution To clear the error, dispose of the waste toner, and turn off and then on the
main power switch.
Action If the error is still indicated after disposing of the waste toner, perform the
following:
1. Waste toner case full detection mechanism
Remove the waste toner case, and turn off and then on the main power
switch. Is 'E019' absent?
YES: The waste toner case full detection assembly is soiled with toner.
Clean both inside and outside of area A of the waste toner case
with alcohol. Make sure that no dirt remains inside and outside the
area around the round recess.
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If it ain't broke, don't fix it
A picture is worth a thousand wordsComment
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I laughed too loud
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HA HA HA HA.....HA! I laughed too loud too!!!. I suggest he should surrender that deal to a canon GUY if he cant handle, to save the customer unnecessary / unjustified expenditure.Comment
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