IR-3300i Stuck in scanning

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  • cvsjoe
    Junior Member
    • Jun 2011
    • 6
    #1

    [Misc] IR-3300i Stuck in scanning

    We have an Ir-3300i in the field and the copier is stuck in scanning...

    Copier turns on fine and goes to ready mode in copy, when you try to make a copy from the Feeder or glass and you press the start key, the copier just stays stuck with the message on the display "scanning".

    Never gives a code or jams. It's just stuck on that message. Only way to clear it is to turn off the copier and back on.

    I have replaced main board and display. Any other suggestions?
    Tags: 330, clear, code, copier, display, glass, jams, key, scan, scanning, sea
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      remove & clean memory ends> re-seat it/

      Memory Dimm could be bad >
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • mrfixit51
          Lead Service Technician

          1,000+ Posts
          • Oct 2008
          • 1975
          #3
          Before pressing the green start button, put it into service mode and see if you can initiate test prints from there, or if it has printing capabilities, try a PC print operation to see if the print engine is working O.K.

          If you can, then you more than likely have a reader issue...
          "Once a King, always a King, but once a Knight is enough!"

            Comment

            • cvsjoe
              Junior Member
              • Jun 2011
              • 6
              #4
              No test prints can be done through service mode, no printing from computers. It won't respond to anything, going to try the memory dimm next.

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