Canon c3200 and x3e-01 not able to connect to network

[Guest]

Hello everyone i spent all day yesterday trying to find a solution to this problem
I just bought a used canon C3200 that come with a X3e-01 SN JFN00341, but could not get it to connect to my network..

I have an ATT 2wire router, and the printer is connected directly to the router. i have 1 wired pc, 2 wireless laptop an a wireless imac connected to the same small office network. i want to use the printer on the network, but could not see it. i tried everything on this board but no luck yet. any help will be highly appreciated. thank you

[zoraldinho]

Re: Canon c3200 and x3e-01 not able to connect to network

Are you a tech?

[charm5496]

Re: Canon c3200 and x3e-01 not able to connect to network

did you configure the imagepass for your network? Is the imagepass connecting to your copier and coming to a ready state?

[dewsangam]

Re: Canon c3200 and x3e-01 not able to connect to network

No am not a tech, just an end user.
Yes the imagepass is connected to the copier and am not sure what you mean by ready state, but it comes on when i power it up but no configuration menu on the printer screen.

[zoraldinho]

Re: Canon c3200 and x3e-01 not able to connect to network

Read carefully PDF.............f-im-6126-010.pdf

[charm5496]

Re: Canon c3200 and x3e-01 not able to connect to network

ftp://89.223.26.2/Distributive/-=%20...unit-d1-sg.pdf

this guide will help as well.

[dewsangam]

Re: Canon c3200 and x3e-01 not able to connect to network

I think i need to reinstall the system software and if i do where do i get one because am not see any printer tab on the screen. all i see is copy, mailbox and scan tabs and there is no arrow for more tabs off the screen

[charm5496]

Re: Canon c3200 and x3e-01 not able to connect to network

you have to go into the machines service mode and turn it on. See page 3 of the document that zoraldinho posted. * (2,8) * to get in there. copier>option>body>IMG-CONT to a '3' restart the machine

[dewsangam]

Re: Canon c3200 and x3e-01 not able to connect to network

The problem i having is am not even seeing the copier>option.
All i see when i power up the machine is a copy, mailbox and scan tab and the copy tab is highlighted. and few other buttons, direct, copy ratio, finisher, paper select, two sided, interrupt, special features etc.

[dewsangam]

Re: Canon c3200 and x3e-01 not able to connect to network

I got the printer with the imagepass already install and connected. just not seeing and configuration screen for it.

[zoraldinho]

Re: Canon c3200 and x3e-01 not able to connect to network

Read again slowly Charm's last post.

[charm5496]

Re: Canon c3200 and x3e-01 not able to connect to network

The problem i having is am not even seeing the copier>option.
All i see when i power up the machine is a copy, mailbox and scan tab and the copy tab is highlighted. and few other buttons, direct, copy ratio, finisher, paper select, two sided, interrupt, special features etc.

service mode...you have to go into service mode...reread the post from an hour ago.

[dewsangam]

Re: Canon c3200 and x3e-01 not able to connect to network

First of all i wanted to say thank for being patient with me. I was able to get into service mode by pressing additional functions on the key pad>2,8>copier>Option>int-face>img-count. this where i'm stock. i see 3 and arrow ( 3 ) {0 5}. i press 3 on the keypad but nothing happen i press a different number then the (3) changes to that number. i changed it back to 3 press ok and restated my machine then what?

[charm5496]

Re: Canon c3200 and x3e-01 not able to connect to network

touch the ING-CNT and change to a 3. Hit OK to store and then reset 3 times to exit.

[dewsangam]

Re: Canon c3200 and x3e-01 not able to connect to network

Now i think am getting somewhere. i restated the maching. now i can see the printer tab but when i press it, i get printer status/setting button, press that, i get the wait a moment screen. i waited but nothing happen checked all the cables everything seems to be connected.