Canon keeps jamming paper. Please help!

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  • dilios
    Technician
    • Jul 2011
    • 29

    #1

    Canon keeps jamming paper. Please help!

    My canon 3170i keeps jamming paper on the first print. The paper gets stuck in the middle section in the side door. Any help is greatly appreciated.
  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1371

    #2
    Re: Canon keeps jamming paper. Please help!

    First check the drawer dials and make sure they are set right.

    Comment

    • dilios
      Technician
      • Jul 2011
      • 29

      #3
      Re: Canon keeps jamming paper. Please help!

      I found it. It looks like "fixing unit". Not sure if it is the right term. Yellow block in the middle of the machine when you open right side. The cover (with rollers, the one you pull back) on the unit is literally fried and cracked. What causes something like this? Where can i get this part?

      Comment

      • JustManuals
        Field Supervisor

        5,000+ Posts
        • Jan 2006
        • 9838

        #4
        Re: Canon keeps jamming paper. Please help!

        Originally posted by dilios
        I found it. It looks like "fixing unit". Not sure if it is the right term. Yellow block in the middle of the machine when you open right side. The cover (with rollers, the one you pull back) on the unit is literally fried and cracked. What causes something like this? Where can i get this part?

        You can get it from an authorized Canon dealer, he'll even install it for you. To find one, just pick up the phone and dial 411.

        Comment

        • zoraldinho
          teacher-guide-expert-guru

          Site Contributor
          2,500+ Posts
          • Mar 2008
          • 4999

          #5
          Re: Canon keeps jamming paper. Please help!

          IN service mode check:

          COPIER>COUNTER>DRBL-1

          Fixing roller..........Estimated life=100,000......FC6-6996
          Pressure roller......100,000.........FC6-6997
          Fixing upper frame unit..100,000..........FM2-0176

          Fixing assembly....200,000.......FM2-0174...230V
          If it ain't broke, don't fix it
          A picture is worth a thousand words

          Comment

          • dilios
            Technician
            • Jul 2011
            • 29

            #6
            Re: Canon keeps jamming paper. Please help!

            Originally posted by zoraldinho
            IN service mode check:

            COPIER>COUNTER>DRBL-1

            Fixing roller..........Estimated life=100,000......FC6-6996
            Pressure roller......100,000.........FC6-6997
            Fixing upper frame unit..100,000..........FM2-0176

            Fixing assembly....200,000.......FM2-0174...230V
            The count for the fixing unit is 18464.

            Same for the upper frame.

            If is supposed to last, can the part be defective?

            Comment

            • Simons
              Trusted Tech
              • Jun 2008
              • 490

              #7
              Re: Canon keeps jamming paper. Please help!

              if it looks cracked and fried then it might need to be replaced. Some parts were revised on the fuser unit because of bad fit. Rebuilt or new units with the updated parts will last.

              the 3170 is an old copier now. Lows of warm up cycles for low usage could have caused an early death of the fuser unit. Updates to the firmware may have not been done either. Call a tech or throw it away.

              Comment

              • dilios
                Technician
                • Jul 2011
                • 29

                #8
                Re: Canon keeps jamming paper. Please help!

                Not sure why anybody would throw away a copier that has only 18k prints on it. Would you throw away a car that has 18k miles on it?

                if a part is guaranteed to last, would not canon be responsible for replacing it?

                Comment

                • zoraldinho
                  teacher-guide-expert-guru

                  Site Contributor
                  2,500+ Posts
                  • Mar 2008
                  • 4999

                  #9
                  Re: Canon keeps jamming paper. Please help!

                  If you have defective part,order a new one.Read PDF.......Binder2.pdf
                  If it ain't broke, don't fix it
                  A picture is worth a thousand words

                  Comment

                  • dilios
                    Technician
                    • Jul 2011
                    • 29

                    #10
                    Re: Canon keeps jamming paper. Please help!

                    Originally posted by zoraldinho
                    If you have defective part,order a new one.Read PDF.......[ATTACH]10764[/ATTACH]
                    Part No 62 - FL2-0167-000 is cracked and burned. Does it happen on a regular basis? Any other parts I should be watching out for? Thank you for all your help

                    Comment

                    • vigour
                      Service Manager

                      1,000+ Posts
                      • Aug 2010
                      • 1038

                      #11
                      Re: Canon keeps jamming paper. Please help!

                      If my car was a Pinto or Yugo, I would throw it away.
                      A 3170 is worse thana Pinto and Yugo put together.
                      Those of us who have to fix them, have no joy in doing so.

                      Comment

                      • dilios
                        Technician
                        • Jul 2011
                        • 29

                        #12
                        Re: Canon keeps jamming paper. Please help!

                        Can someone sell this part to me?

                        FL2-0167-000

                        Comment

                        • dilios
                          Technician
                          • Jul 2011
                          • 29

                          #13
                          Re: Canon keeps jamming paper. Please help!

                          Well FL2-0167-000 has to be replaced for sure. It actually is broken. And this is where the paper gets jammed. Anyone has this part? please see pics

                          IMG_0590.jpg

                          Comment

                          • zoraldinho
                            teacher-guide-expert-guru

                            Site Contributor
                            2,500+ Posts
                            • Mar 2008
                            • 4999

                            #14
                            Re: Canon keeps jamming paper. Please help!

                            Originally posted by vigour
                            If my car was a Pinto or Yugo, I would throw it away.
                            A 3170 is worse thana Pinto and Yugo put together.
                            Those of us who have to fix them, have no joy in doing so.
                            Yugo was my first car 16 years ago.Good car and good memories.

                            yugo.jpg
                            If it ain't broke, don't fix it
                            A picture is worth a thousand words

                            Comment

                            • dilios
                              Technician
                              • Jul 2011
                              • 29

                              #15
                              Re: Canon keeps jamming paper. Please help!

                              Originally posted by Canon.Tech
                              This comes with the fixing unit, you really need to call a tech & get a propper assement on the machine.
                              Is it possible to get this part without the fixing unit?

                              Comment

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