iR3030 duplex jamming

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22930
    #1

    iR3030 duplex jamming

    ... but only duplex, and every time.

    It's got a finisher-S1, and all simplex outputs to the finisher seem to exit just fine. When duplexing is attempted I get 010A, 010C, 0207 jams. Leading edge of the paper stops at the second set of rollers after the fuser (just past the gate to the finisher). See illustration:

    010A 010C 0207 jams.JPG

    Of the few pages that passed the 2nd set of rollers, I got rub marks on the paper that indicate that the 2nd set of rollers is turning. The rollers are securely attached to the shaft, and the one-way gear driving the shaft seem to be functioning properly, though you can't see a damn thing while it's running.

    The fuser passes simplex paper just fine, so I've ruled out the recently replaced fuser as a cause. The call was for 0101 and 0105 jams from tray #1, and rollers resolved that right away. I get the feeling that they don't even use duplex because there weren't any of the duplex jam codes recorded. I just make a habit of testing out duplex before I write up.

    My wild-assed guess is that the spacing between the inner and outer guides at the height of the second set of rollers is too close/touching at the front of the machine (see blue arrows). The problem is, that this customer is billable, and I can't just order whole right door assemblies. It'll never get approved.

    Has anyone seen this? Can you help me narrow it down? =^..^=
    Last edited by blackcat4866; 08-02-2011, 01:56 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: 0105, codes, customer, duplex jam, finisher, fuser, jamming, jams, paper, sea, time
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: iR3030 duplex jamming

      010C code will occur if any actual paper length is shorter that the size indicated on the cassette paper size dial and on the copier display.

      Note: This code and jam condition only happens when trying to make a duplex copy.

      010A Jam only while Duplexing.
      check if the tab on the second delivery flapper is damaged or broken, preventing the flapper from operating correctly. The part number for the flapper is FC5-1003-040.
      01.jpg02.jpg


      0207
      Check the black entry guide assembly for correct position. If the clip securing the guide falls off, the guide can shift over and contact the actuator for PS13. The jam is intermittent because the guide will re-seat itself as the jam is cleared.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22930
          #3
          Re: iR3030 duplex jamming

          Thanks for the quick reply. Both these gates checked out OK. The thing I'm wondering about is the alignment feature that holds the spacing between the inner & outer guides. It can be seen in your second illustration.

          By the way, it's not intermittent. Every duplex copy jams.

          I'll take a closer look tomorrow. Thanks. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930
              #4
              I can't beleive that I missed it the first time.

              Doh! How simple! I decided to do a little dis-assembly, hoping the problem would fall into my lap, then it did.

              That 2nd shaft past the fuser? It resides in a plastic frame that swings out. As I disassembled that section the shaft fell out of the machine. Apparently there is too much lateral play between the E-clips. Enough to let the bearing fall out of it's seat in the front frame. When the outer door is closed, since the shaft is unsupported, there isn't enough pressure to propel the paper up into the inverter gate.

              I added ~1.5mm of shims to the shaft at the front E-clip, and now it stays put nicely. I know 1.5mm of shims sounds like a lot, but consider that the 2mm wide bearing was escaping.

              010A 010C 0207 jams.JPG

              It's so tempting to make jamming problems overly complicated. All I needed was a fresh look. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • mrfixit51
                  Lead Service Technician

                  1,000+ Posts
                  • Oct 2008
                  • 1975
                  #5
                  Re: iR3030 duplex jamming

                  Good catch on the shaft...

                  I have been working on duplex jamming all day today! Ended with a 3380 that had a broken hinge part on the right door,,, never seen that happen before... I hate that 2-way, 3-way apparatus at the top of the paper feed!!!
                  "Once a King, always a King, but once a Knight is enough!"

                    Comment

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