Canon IR 5570/8.5 X14 problem

[cucuklotz]

HI,
Took on new customer with machine(IR 5570) Im not that familiar with,which has pre-existing problem.If I run 14 inch paper thru Adf ,only one original,regardless of how many copies I run,everything is OK.
However if I try to make copies of more than one original THRU ADF(2 or more) the last 3 to 4 inches of the copy come out wrinkled like accordian,or even ripped EVERY TIME,No execptions.I have feeling it has to do with the #2 unit(IM guessing its called the duplexer or reverser) section since that comes into play when more than one original is used thru doc feeder.(FYI . 11 inch paper is fine on all ADF copying.)
Is there adjustment thru SIMS for that unit?
ANY HELP would be appreciated since Im lost at this point.
THANKS ANDY

[CanonHPTech]

Ok... I think I understand this as the paper is ripped/wrinkled coming out of the copier/printer and not the ADF. If so, this is classic symptom of the Delivery Rollers and Bearings. If you check service mode, you may be getting 020F jam, only on long paper (Legal or 11x17) then this is your fix, no adjustments/cleaning will help, just parts:

Inner Delivery Roller (closest to Fixing Assy.): FB5-3595
Inner Delivery Roller One-Way (front of bed): FS7-0660-020
Inverter Roller (in tight area of path where paper drops down to duplex): FB6-6955
Inverter Roller Bearings (Qty 2): XG9-0549
Outer Delivery Roller (rear of bed): FB6-5892
Outer Delivery Roller One-Way: FS7-0664-020
See these Rollers/Bearings fail at 300k. Parts in bold most important, or if you are looking to squeeze a dollar, but wrinkle could be the Outer Delivery Roller if there is bite marks or the Lower Fixing Roller (see next).

Also, if you are trying to keep customer happy, might want to swap the following parts also:
Lower Fixing Roller: FC6-3838
Lower Fixing Roller Bearings (Qty 2): XG9-0636
See these Bearings seize and/or eat shaft of Lower Fixing Roller at 300-500K.

Now if you meant its wrinkling in ADF... well, my only thought on that is the Locking Solenoid is not turning off or you got a burried paper clip/staple in there.

Good luck sir. I will await my comission check in the mail. Please post results.

[cucuklotz]

Canon Ir 5570

HI,
You misunderstood.or you did not read cafefully.IT ONLY HAPPENS TO THE COPY ON 8,5X14 )PAPER ,the bottom 4 inches of every copy,ONLY WHEN FEED THRU ADF WITH 2 OR MORE ORIGINALS> IT DOESNOT HAPPEN IF I RUN 500 copies of one 14 inch original thru doc feeded
I think the duplexer somehow comes into play on 2 or more originals
THANKS ANDY

[Glennw]

cucuklotz, when the copies come out fine are they face up or face down, I belive when a single page is feed through ADF it comes out face up, Multiple pages come out face down, therefore CanonHPTech is right on track on your problem. The duplexer is not really being used only the entrance is used for the turn over of the copies to come out face down.

[cucuklotz]

Canon iR 5570/ Wrinkling 14 inch

HI,
What you say may be true,the way it comes out face up on only 1 original,face down on 2 and more.How come on straight run of 500 copies of 1 original does it not wrinkle any copies?Also how come only last 4 inches of every copy ONLY come out like accordian and NOT entire copy? Im only asking it this way to really be sure fuser IS the problem.The first 7 inches of 14 in paper NEVER wrinkle.If it is the heater unit, how come it dosnt also wrinkle straight runs thru it of 8.5 x 11 the reduction way? THANK YOU ANDY

[CanonHPTech]

Well since I seem to be losing credibility on this subject, or getting in the way of a pre-formed opinion... this is my last post on this topic.

I never said it was the Fixing/Fuser/Heater Assembly, only that it could be the Lower Fixing/Fuser/Pressure Roller and Bearings. This has been a big issue on these models and I replace these quite frequently. My only other thought is if you have the liberty of going back and are hesitant to use parts check the following:

1. Check for Bearing dust on the top of the Duplex bed and on the Fixing/Fuser Inlet. If you see it, I guarantee those Lower bearings are shot.
2. Nip Pressure Screws. I had one where previous tech loosened the one in the rear all the way and I was getting intermitten wrinkled/creased copies.
3. Make sure both mounting screws in the top of the Fixing/Fuser Assembly are in and tight. Uneven pressure between Upper and Lower Roller can cause weird issues.
4. Make sure that Transport Belts spin when you spin the Fixing/Fuser Motor or Knob. If makes popping noise or inconsitant movement of belts, then you could be looking at the lower bearings or the Pulley in the rear that drives the belts or broken drive gear in the Front or Rear of Fixing/Fuser Assy., but it is usually the bearings.
5. Flat spots or bald spots on Inverter Roller (one that is in the area where it drops down). For the time it takes to replace just that Roller and Bearings, I would do the set I mentioned in the previous post.

These Delivery Rollers have caused these wrinkle/tearing/jamming issues all the way back to the previous two generations of this model. So you can take the word of someone who works on these everyday, or you can leave it. Good luck.

[cucuklotz]

Canon Ir 5570

HI,
Im insulted that you would imply that your credibility is in question. Its only because I hold you in the highest regard that I would ask you to take a second look at my post.ON copytech and beyond ,your replys are legendary,in fact you have reached the status of a god.
With that aside,I will order the parts you have recommended and promptly replace them
I willtell you,as i tell my friends, YOU ARE THE CANON MAN(MUCH like the charmin man,or the man who makes the donuts.
THANK YOU< ANDY

[lkrsardis]

wrinkles

I'm with CanonHPtech on this one, but these and all canons are picky about how the paper is loaded, and the seg4 and up hate shitty paper. This machine wasn't Canons best anyway

[cucuklotz]

Canon Ir 5570

Hi,
Thank you and I will order those parts and take crack at it.
ANDY

[Canuck]

Delivery rollers and bearings..just like IR5000,6020

[Canuck]

Those parts will fix it...IR5000,6020 have same problem...as stated..different paper path for face up and face down..the paper is inverted for face down for stacking in proper sequence,otherwise on sets(more than 1 original) 1,2,3,4,5 comes out 5,4,3,2,1,with 1 on the bottom...ADF feeds from top of stack on this machine. The copy is inverted after the fuser, in the delivery rolls and entrance to the duplexer. The duplexer doesn't refeed the paper...only on duplex jobs

[cucuklotz]

Canon Ir 5570/ 14 inch wrinkles

HI,
THANKS for comfirmation on problem,I havnt ordered parts yet,I plan on doing so WED.
ANDU