Canon IPF 8300S Hardware error

[davidj7]

Hi

i am having a problem with my Canon IPF 8300S printer . It all started with a replace printer head (left) message . I placed the call with the dealer and they sent a tech who interchanged the heads .After that I am getting a message " hardware error"

So far I have replaced carriage assy pcb and both the printer heads .

Even the dealer is stumped on this and he is just saying w'll try replacing Main controller pcb QM3-3203-0110. Ad even he is not sure if the problem will be solved .Any inputs on how to proceed on this one cause I dont want to spend a lot of money and pray I get lucky . Also FYI the tech tried to do a firmware update ver 1.07 that too failed.


Thanks

[zoraldinho]

Re: Canon IPF 8300S Hardware error

I can not forget my case on this model.After replacing controller i turn on the printer without covers and accidentally drop the screwdriver on the new board and make disaster. Anyway......


1. Start up the printer with the service mode and clear error.

2.Replace the head relay PCB.
3.Replace the carriage relay PCB.
4.Replace the engine controller.
5.Replace the system controller.

Do not replace the system controller and engine controller at the same time.

[V-P]

Re: Canon IPF 8300S Hardware error

Would be too much to ask for the "hardware error" number ?

[davidj7]

Re: Canon IPF 8300S Hardware error

sorry this is the error: 03130031-2F26

[V-P]

Re: Canon IPF 8300S Hardware error

why did you replace carriage assy pcb ???

Why did you replace both printheads ???

Check carriage lubrication (movement) first.

Can you turn it on to Online State ?

When is the error happening - during first pass of printing ?

Try to be more specific...

[zoraldinho]

Re: Canon IPF 8300S Hardware error

sorry this is the error: 03130031-2F26

This code have nothing to do with print head!

03130031-2F26 Carriage motor error

<Cause>

The carriage did not operate because the carriage motor was overloaded due to a physical cause such as a jam.
The carriage motor did not reach the specified speed within the specified time.
<Probable fault location>
Carriage pathway, carriage rail, carriage belt, linear scale, linear encoder, carriage motor, carriage relay PCB, or main controller PCB
<Countermeasure>

1) Carriage pathway check
Remove foreign substances (jammed paper) from the carriage pathway if any.
2) Carriage rail
Visually check whether the carriage rail is dirty. If the carriage rail is dirty, clean it.
3) Carriage belt
Visually check whether the carriage belt is loose. If the carriage belt is loose, remove it and then reinstall it.
4) Replace the linear scale.
5) Replace the linear encoder.
6) Replace the carriage motor.
7) Replace the carriage relay PCB.
8) Replace the main controller PCB.

[davidj7]

Re: Canon IPF 8300S Hardware error

why did you replace carriage assy pcb ???
Because the tech asked me to.

Why did you replace both printheads ???
It was asking me to replace print head (start of problem
Check carriage lubrication (movement) first.
Yes its moving when tried physically.
Can you turn it on to Online State ?
No

When is the error happening - during first pass of printing ?
Machine shows error when turned on

Try to be more specific...

[V-P]

Re: Canon IPF 8300S Hardware error

When you turn the printer on - does the carriage make the standard movement left-right ?

When you enter service mode - can you get to online state ?

If you can enter sm - try to get some of the error codes stored in memory.

Ask the customer about the problem. Did it just pop up or it was related to smth else.

Generally 2F26 has no relation with Print Head status.

Put your finger on the iron shaft (which holds the carriage) and slide it over. Do you see dirt or some kind of grease-ish ?

[JustManuals]

Re: Canon IPF 8300S Hardware error

You've helped me in the past, if you want the parts & service manual, send me an email to paul@justmanuals.com and remind me who you are. No charge of course.

Paul

[davidj7]

Re: Canon IPF 8300S Hardware error

When you turn the printer on - does the carriage make the standard movement left-right ?

No It does not


When you enter service mode - can you get to online state ?

I cannot enter service mode

If you can enter sm - try to get some of the error codes stored in memory.
Cant do
Ask the customer about the problem. Did it just pop up or it was related to smth else.

I explained in my first post It started with a print head replace message ." I placed the call with the dealer and they sent a tech who interchanged the heads .After that I am getting a message " hardware error""

Generally 2F26 has no relation with Print Head status.

Put your finger on the iron shaft (which holds the carriage) and slide it over. Do you see dirt or some kind of grease-ish ?

No its clean .

[davidj7]

Re: Canon IPF 8300S Hardware error

You've helped me in the past, if you want the parts & service manual, send me an email to paul@justmanuals.com and remind me who you are. No charge of course.

Paul

Paul its nice to know that you still remember me. At the moment I dont require anything cause I dont plan to intend to service this machine on my own . Its only when the tech's(Canon trained)goofed up that I am trying to fix this .

I have enough machines on my hand to take up most of my time.Thanks for the offer

[V-P]

Re: Canon IPF 8300S Hardware error

Why do I have the feeling that you are slightly irritated ???

Anyway: Go to the printer and do this:

While the printer off: remove the heads manually.

First ) turn the printer on in user mode = report back what happens
Second ) turn the printer on is service mode = report back what happens

After that put back the print heads.

[davidj7]

Re: Canon IPF 8300S Hardware error

@ V-P

No i am not irritated at you , ofcourse i am mad at the at the guy who put me in this place .

I will do what you said that and get back to you . Its a holiday here so i will do that on Monday

[davidj7]

Re: Canon IPF 8300S Hardware error

Update: I cleaned the ram and re inserted it Now i can get into service mode


While the printer off: remove the heads manually.

First ) turn the printer on in user mode = report back what happens
Second ) turn the printer on is service mode = report back what happens

Did This now the error on display is E196-404C

In service mode :
CPU:AADX0548
MC:AADX053120130128_190419.jpg20130128_190340.jpg20130128_190426.jpg

[V-P]

Re: Canon IPF 8300S Hardware error

It looks like you have 2 different serials.

Did you replace main controller PCB or MTC Relay PCB and DID NOT PERFORM the replacement routine?

if yes - than:

1) Turn off the power and disconnect the power plug.
2) Replace the main controller PCB.
3) Reconnect the power plug and turn on the power while pressing the [Paper Source] and [Information] keys. (Start the printer in PCB replacement mode.)
4) Release the key, but not before making sure that "Initializing" appears on the display. (The message lamp lights when printer enters PCB replacement mode.)
5) Wait until "REPLACE MODE" appears on the display.
6) Select CPU BOARD and press the [OK] key.
7) Turn off the power, but not before making sure that "Power off" appears on the display.
8) Turn on the power.

After you do this procedure - go back one post and report what I asked previously.