canon 8295

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  • rainmaker
    Technician

    50+ Posts
    • Jul 2011
    • 77

    #1

    canon 8295

    got a new canon 8295 that does not have over 30k clicks on it.it doesnt recognize the document feeder.this is the second time this has happened.the first time i took the covers off and checked the voltage from the engine to the document feeder and didnt see anything off. i reset the copier a couple of time and it came back on the display now it came back.has anyone else seen this?thanks in adavance
  • SCREWTAPE
    East Coast Imaging

    Site Contributor
    2,500+ Posts
    • Jan 2009
    • 3396

    #2
    Re: canon 8295

    Originally posted by rainmaker
    got a new canon 8295 that does not have over 30k clicks on it.it doesnt recognize the document feeder.this is the second time this has happened.the first time i took the covers off and checked the voltage from the engine to the document feeder and didnt see anything off. i reset the copier a couple of time and it came back on the display now it came back.has anyone else seen this?thanks in adavance
    There gotta be a short around there. I can't find anything on this type of issue. Were there any error codes? How about jam codes?

    Comment

    • rainmaker
      Technician

      50+ Posts
      • Jul 2011
      • 77

      #3
      Re: canon 8295

      no error codes no jams..the display shows no feeder.like it is unplugged.really odd

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: canon 8295

        Originally posted by rainmaker
        no error codes no jams..the display shows no feeder.like it is unplugged.really odd


        Connection Cable issue !!
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • SCREWTAPE
          East Coast Imaging

          Site Contributor
          2,500+ Posts
          • Jan 2009
          • 3396

          #5
          Re: canon 8295

          Originally posted by teckat
          Connection Cable issue !!
          That's what i'm thinking. Pinch wire.. there gotta be a short around there or something??

          Comment

          • vigour
            Service Manager

            1,000+ Posts
            • Aug 2010
            • 1038

            #6
            Re: canon 8295

            Look in service mode for an E CODE, most likely E302.
            I have been working on the same issue on a 6255.
            Re seat the flex flat cables
            I got error codes every time I made 2 sided copies, until I changed the Reader Controller.
            I heard it came back today after working for 2 weeks. Tech cut tie wraps.
            Last edited by vigour; 09-10-2013, 12:31 PM.

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            • rainmaker
              Technician

              50+ Posts
              • Jul 2011
              • 77

              #7
              Re: canon 8295

              thanks for the imput guys i will look at the harness.and will post what i find ..thanks again

              Comment

              • Benjamin98
                Technician

                50+ Posts
                • Mar 2015
                • 89

                #8
                Re: canon 8295

                I also had this problem last week, the screen says "Feeder not available" and I'm not able to do any double sided prints at all. Also the paper sensor light doesn't come on but when the machine starts up everything seems normal. No error code comes up on the screen but I looked in SM and it has E302-0101. I thought this may be due to dust as the environment it's in is incredibly dusty. Switch the machine off and on then it worked without doing anything at all.
                Removed dust from the boards at the back(DC and Main) and again no issues.
                If it comes up again then I'll check the flat cables as you all suggest. Which cable would be getting pinched though?

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #9
                  Re: canon 8295

                  Originally posted by Benjamin98
                  I also had this problem last week, the screen says "Feeder not available" and I'm not able to do any double sided prints at all. Also the paper sensor light doesn't come on but when the machine starts up everything seems normal. No error code comes up on the screen but I looked in SM and it has E302-0101. I thought this may be due to dust as the environment it's in is incredibly dusty. Switch the machine off and on then it worked without doing anything at all.
                  Removed dust from the boards at the back(DC and Main) and again no issues.
                  If it comes up again then I'll check the flat cables as you all suggest. Which cable would be getting pinched though?
                  -----------------------------------

                  E302-0101 is defined as a backside white shading failure.

                  Try re-seating both ends of the flexible ribbon cable that attach to the DADF scanner unit.
                  One end is on the scanning unit itself and the the other end is found at the Reader Controller connector number J105.
                  Try re-seating the connection ends first.


                  See E302-0101 att pdf
                  Attached Files
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • Benjamin98
                    Technician

                    50+ Posts
                    • Mar 2015
                    • 89

                    #10
                    Re: canon 8295

                    Thanks, that's great. I will do that and report back.

                    Comment

                    • vigour
                      Service Manager

                      1,000+ Posts
                      • Aug 2010
                      • 1038

                      #11
                      Re: canon 8295

                      here are some other ideas, especially for dusty environment

                      Comment

                      • teckat
                        Field Supervisor

                        Site Contributor
                        10,000+ Posts
                        • Jan 2010
                        • 16083

                        #12
                        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • dan7777
                          Senior Tech

                          500+ Posts
                          • Dec 2012
                          • 680

                          #13
                          Re: canon 8295

                          Originally posted by teckat
                          -----------------------------------

                          E302-0101 is defined as a backside white shading failure.

                          Try re-seating both ends of the flexible ribbon cable that attach to the DADF scanner unit.
                          One end is on the scanning unit itself and the the other end is found at the Reader Controller connector number J105.
                          Try re-seating the connection ends first.


                          See E302-0101 att pdf
                          Good Advice. I had a 6255 doing that once and the spring fixed it. I also greased the movable parts. Was driving 45 minutes every month for a while and after spring I have not had that code in over 9 months. They did a lot of scans.

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