"Load Paper" When trying to print #10 envelopes from MS Word on C2230

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Noticed something odd. The Canon printer driver settings show COM 10 size as 104.7 x 241.3mm and Word has the COM size in Page Setup as 104.8 x 241.3mm. Could this be the problem?

[Canuck]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Should ask for paper size when you stick something in bypass unless bypass standard setting is on and something is registered. You say you can register COM10 in machine no problem? Nothing wrong with the machine. The size difference could be the issue. I have dealt with this a few times and it is WORD causing issue. Create your own envelope in WORD. See how it goes. Bypass set to horizontal or vertical feed? Co-incides with setup of document in WORD? Like I said,i have had this a few times and it is the way that it is set up in WORD. Create another envelope in an app and try it. If you browse to machine,does it show COM10 in tray? I had one before that driver was on server,user had no privledges,showed wrong sizes on RUI in relation to what machine was set. Could not get device status. Got device status from driver on server,corrected paper size issues and it worked

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Should ask for paper size when you stick something in bypass. You say you can register COM10 in machine no problem? Nothing wrong with the machine. The size difference could be the issue. I have dealt with this a few times and it is WORD causing issue. Create your own envelope in WORD. See how it goes. Bypass set to horizontal or vertical feed? Co-incides with setup of document in WORD? Like I said,i have had this a few times and it is the way that it is set up in WORD. Create another envelope in an app and try it. If you browse to machine,does it show COM10 in tray? I had one before that driver was on server,user had no privledges,showed wrong sizes on RUI in relation to what machine was set. Could not get device status. Got device status from driver on server,corrected paper size issues and it worked

The user manual and the MP Tray guide both specify vertical envelope placement unless the inner finisher is installed which it is not. I can select COM in the machine and it shows COM10 in the tray but it won't print. I can switch the envelope feed to horizontal and the machine will print but the orientation is messed up.

[northernlife]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Can the machine make a copy job onto com10 once it's set in the bypass? And for clarification, when you put something in the BP it shows you numerous different presets? Cut the problem in half, is it the machine not being able to feed com10 via a copy job? Can you print on a LTR sized paper through the BP? Have you performed the MF adjustments? (should of asked that one first to be honest with you) COPIER>ADJUST>CST-ADJ>MF-A4R, MF-A6R, MF-A4 > double check with door spec.

When you perform function > cst > select one of the mf's and then move the side guides in the bypass. The number displayed should changed.

[teckat]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

The user manual and the MP Tray guide both specify vertical envelope placement unless the inner finisher is installed which it is not. I can select COM in the machine and it shows COM10 in the tray but it won't print. I can switch the envelope feed to horizontal and the machine will print but the orientation is messed up.

================================================== =

in the IRADC2230--Multi-purpose tray u can run envelopes both ways

Envelope (Short Edge Feed) COM10 241.3 104.7
&
Envelope (Long Edge Feed) COM10 104.7 241.3


The Correct Procedure for the Tray Width Adjustment on the Multi-purpose Tray is listed below.


*Start off by entering the door spec for the Multi Purpose Tray, then follow the procedure below.

1) Set A4R paper on the Multi-purpose Tray, and set the guide so
that it fits the paper width.
(Lv.1) Copier > Function > CST > MF-A4R
2) Select the item, and then press OK key.
The value is registered after automatic adjustment.

3) Set A4 paper on the Multi-purpose Tray, and set the guide so that
it fits the paper width.
(Lv.1) Copier > Function > CST > MF-A4
4) Select the item, and then press OK key.
The value is registered after automatic adjustment.

---

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

================================================== =

in the IRADC2230--Multi-purpose tray u can run envelopes both ways

Envelope (Short Edge Feed) COM10 241.3 104.7
&
Envelope (Long Edge Feed) COM10 104.7 241.3


The Correct Procedure for the Tray Width Adjustment on the Multi-purpose Tray is listed below.


*Start off by entering the door spec for the Multi Purpose Tray, then follow the procedure below.

1) Set A4R paper on the Multi-purpose Tray, and set the guide so
that it fits the paper width.
(Lv.1) Copier > Function > CST > MF-A4R
2) Select the item, and then press OK key.
The value is registered after automatic adjustment.

3) Set A4 paper on the Multi-purpose Tray, and set the guide so that
it fits the paper width.
(Lv.1) Copier > Function > CST > MF-A4
4) Select the item, and then press OK key.
The value is registered after automatic adjustment.

---

This makes no sense. The MP Tray can run envelopes both ways but should be dependent on installation of inner finisher. Without the inner finisher the envelopes should be fed via long edge. I have no clue what your other jargon about setting the A4R paper and such. There's no such settings even in the service mode.

[northernlife]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

If the bypass VR values are out of wack it will give you a similar symptom to this.

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

If the bypass VR values are out of wack it will give you a similar symptom to this.

Can you please reply with how to correct the VR values? Thank you.

[northernlife]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Can you please reply with how to correct the VR values? Thank you.

teckat posted the instructions of what needs to be done. You'll need to go into service mode to perform the adjustments

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

The machine accepts the COM10 size correctly (vertical) when you copy from the MP tray, but not when you print.

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

teckat posted the instructions of what needs to be done. You'll need to go into service mode to perform the adjustments

I don't have A4 paper and the menu selections are not found. There's no (Lv.1) Copier > Function > CST > MF-A4R on this machine.

[northernlife]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Haha yea canon is weird like that. There should be markings on the bypass tray itself so you set the guide to a4r, hit the function > cst > mf-a4r. It should say ok. But what you're telling me if it copies fine then the size detection is ok. I'll have a looksee next time I'm at one of these puppies and let you know.

[c2230]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

Haha yea canon is weird like that. There should be markings on the bypass tray itself so you set the guide to a4r, hit the function > cst > mf-a4r. It should say ok. But what you're telling me if it copies fine then the size detection is ok. I'll have a looksee next time I'm at one of these puppies and let you know.

great thank you.

[teckat]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

great thank you.

------------------------------------------------
Just found out

It looks like on this series C2230/C2225 Printer model , Canon has eliminated the paper width VR adjustment for it's Multi-Purpose tray/
all this Tray has is Paper Presence Sensor-& Last Paper Detection Sensor

A few other iRADVC's have the VR Width for their MP Tray-

the only available adj for your MP tray is -Margin Adjustment(1st-2nd side)/& Leading Edge Margin Adjustment(1st-2nd side) / and some other various nonsense items-
COPIER > ADJUST > FEED-ADJ > ADJ-MF in Service Mode (Level1)

[teckat]

Re: "Load Paper" When trying to print #10 envelopes from MS Word on C2230

great thank you.

--------------------------

there was a LOAD PAPER message issue on the C2000 series with Multi-Purpose tray Printing on A4R/LTRR detection/ was fixed in a Firmware update/

don't see anything for C2230 v32.04.01/

will keep looking