Downloading Firmware

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  • Jekjek

    #1

    Downloading Firmware

    Hi,
    I have Problem when downloading firmware IR5570
    The machine already connected to the pc.
    when i try to hdd format,
    i got notice "HDformat, if it is required, register it to the SST"





    and then i try downloading firmware,
    i got E244.





    what should i do??
    how to register HDD format to the SST??

    regards
  • HELIO240
    Trusted Tech
    • Jan 2011
    • 137

    #2
    Re: Downloading Firmware

    Hi, Your service support tools seem be a old version 3.11 this version is not compatible with the equipment the last version is 4.72 . Try a last version.

    Comment

    • canonbundy
      Senior Tech

      500+ Posts
      • Jun 2012
      • 607

      #3
      Re: Downloading Firmware

      As HELIO stated - download the latest version 4.72 of SST, here is an explanation of your SST Error (though it is an IR7000).

      Service Support Tool Error E244
      Error response 0803: Write error has happened on the machine.
      This error will occur when a HDD Format is not performed prior to upgrade.



      The ALL_HDF Batch File and Formatting the Hard Drive
      :
      The ALL_HDF batch file does NOT format the HDD. The HDD must be formatted by using the HDFormat file. On the iR7000 machines, you must connect to the device in 'Single Mode' to format the HDD with the HDFormat file.


      Comment

      • Canon.Tech
        Trusted Tech
        • Mar 2009
        • 335

        #4
        Re: Downloading Firmware

        Yes install the latest SST & if that doesn't work delete & reinstall the firmware to the SST.

        I have the new SST on my website below (free download)

        Comment

        • jrryval
          Junior Member
          • Jun 2015
          • 5

          #5
          Re: Downloading Firmware

          Originally posted by Canon.Tech
          Yes install the latest SST & if that doesn't work delete & reinstall the firmware to the SST.

          I have the new SST on my website below (free download)
          Hi. Where? May you help me? I don't see the link or the URL to your website

          Comment

          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16083

            #6
            Re: Downloading Firmware

            HDD.jpg
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 8133

              #7
              Re: Downloading Firmware

              Caring is sharing!

              Here's the SST you need:

              MEGA provides free cloud storage with convenient and powerful always-on privacy. Claim your free 50GB now!
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk

              Comment

              • jrryval
                Junior Member
                • Jun 2015
                • 5

                #8
                Re: Downloading Firmware

                Originally posted by copier tech
                Caring is sharing!

                Here's the SST you need:

                https://mega.co.nz/#!FY0Q1CDK!4vDmL4...vgKyhLc4zA3AI8
                Thanks a lot!!!!

                Comment

                • jrryval
                  Junior Member
                  • Jun 2015
                  • 5

                  #9
                  Re: Downloading Firmware

                  Originally posted by copier tech
                  Caring is sharing!

                  Here's the SST you need:

                  https://mega.co.nz/#!FY0Q1CDK!4vDmL4...vgKyhLc4zA3AI8

                  My misstake... I need for imageRunner 3300with network conectivity.

                  Thanks in advance

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083

                    #10
                    Re: Downloading Firmware

                    Originally posted by jrryval
                    My misstake... I need for imageRunner 3300with network conectivity.

                    Thanks in advance
                    ===============================================
                    U show SST & 5570 in your post

                    there is no individual SST for iR's all use the same SST--
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8133

                      #11
                      Re: Downloading Firmware

                      Does the post mean he needs the firmware AND the SST!?

                      Here is the IR3300 firmware, it has both the copier & network version, make sure you select the correct version when uploading to the copier, if not you will get a mismatch error.


                      MEGA provides free cloud storage with convenient and powerful always-on privacy. Claim your free 50GB now!
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      Comment

                      • jrryval
                        Junior Member
                        • Jun 2015
                        • 5

                        #12
                        Re: Downloading Firmware

                        Originally posted by copier tech
                        Does the post mean he needs the firmware AND the SST!?

                        Here is the IR3300 firmware, it has both the copier & network version, make sure you select the correct version when uploading to the copier, if not you will get a mismatch error.


                        https://mega.co.nz/#!BM8k1T5R!b-vxqu...FvBRqz3IxfxD9w
                        Thank you very much!!!!

                        Comment

                        • jrryval
                          Junior Member
                          • Jun 2015
                          • 5

                          #13
                          Re: Downloading Firmware

                          Originally posted by copier tech
                          Does the post mean he needs the firmware AND the SST!?

                          Here is the IR3300 firmware, it has both the copier & network version, make sure you select the correct version when uploading to the copier, if not you will get a mismatch error.


                          https://mega.co.nz/#!BM8k1T5R!b-vxqu...FvBRqz3IxfxD9w

                          Comment

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