IR2525 cannot detect paper at tray 1

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  • KM7155
    Trusted Tech
    • Aug 2008
    • 145

    #1

    IR2525 cannot detect paper at tray 1

    hi guys, appreciate ur input.
    i have 2 canon ir2525, initial problem is one of the ir cannot detect the tray 1, i have swap the switch, sensors, actuator to no avail.
    lastly i swap the board with the working ir, problem still the same.
    now, even the second ir also having the same problem, now i have 2 IRs with tray 1 dead.
  • dan7777
    Senior Tech

    500+ Posts
    • Dec 2012
    • 680

    #2
    Re: IR2525 cannot detect paper at tray 1

    You need to replace the paper tray feed unit. Sometimes it is the top feed assembly and sometimes the bottom. I don't know what causes it. The feed units are different with different part numbers. I have a lot of these machines.

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      Re: IR2525 cannot detect paper at tray 1

      Originally posted by KM7155
      hi guys, appreciate ur input.
      i have 2 canon ir2525, initial problem is one of the ir cannot detect the tray 1, i have swap the switch, sensors, actuator to no avail.
      lastly i swap the board with the working ir, problem still the same.
      now, even the second ir also having the same problem, now i have 2 IRs with tray 1 dead.
      ----------------------------

      does the paper lift up when Cassette 1 is Closed)=== re-seat and inspect the connector for the Paper Pick Up Motor (M3).
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • northernlife
        Senior Tech

        500+ Posts
        • Sep 2011
        • 847

        #4
        Re: IR2525 cannot detect paper at tray 1

        "If no switch is pushed, it is determined as no cassette." Generally when you depress one of the size sensors it should engage the pickup assembly to lift. If no dice, verify that the tray is not broken (i'm assuming the old paper stuck behind the tray has been checked). Might be worthwhile to try a clear all (after backup of course) and see if it comes back. If not then it's all pointing to the dcon

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: IR2525 cannot detect paper at tray 1

          Time to check I/O signals-

          Sorry, a miss-read on tray detection point.
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • northernlife
            Senior Tech

            500+ Posts
            • Sep 2011
            • 847

            #6
            Re: IR2525 cannot detect paper at tray 1

            service mode > # TEST MODE > 2 sens/sw check
            cst s1 and s2 should be 0 when paper is detected.
            But I'd probably go with just replacing the ppu assy

            Comment

            • Canuck
              Tech Specialist

              1,000+ Posts
              • Nov 2007
              • 1713

              #7
              Re: IR2525 cannot detect paper at tray 1

              Question...is the issue not seeing the cassette inserted into the cassette 1 slot or ..not seeing PAPER in the cassette 1(machine detects cassette but empty).Your title says cannot detect paper, but your first sentence says cannot detect tray

              Comment

              • ernesto
                Trusted Tech

                250+ Posts
                • Oct 2011
                • 430

                #8
                Re: IR2525 cannot detect paper at tray 1

                Hi
                if the paper size detection error happens with the top 250-sheet cassette. maybe the problem is in the cassette top arm stopper .

                reference FC9-1579-010


                All the best

                Comment

                • aco.bk
                  Trusted Tech

                  100+ Posts
                  • Sep 2012
                  • 130

                  #9
                  Re: IR2525 cannot detect paper at tray 1

                  This is my way how to resolve this problem(with cassette) in field...
                  2014-03-07 13.21.46.jpg2014-03-07 14.24.41.jpg2014-03-07 14.24.57.jpg


                  I know it's rude but it works...

                  Comment

                  • 2010mohamed
                    Technician
                    • Oct 2017
                    • 28

                    #10
                    Re: IR2525 cannot detect paper at tray 1

                    Originally posted by teckat
                    ----------------------------

                    does the paper lift up when Cassette 1 is Closed)=== re-seat and inspect the connector for the Paper Pick Up Motor (M3).

                    no its not lift up

                    so whats the proplem

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22798

                      #11
                      Re: IR2525 cannot detect paper at tray 1

                      Originally posted by 2010mohamed
                      no its not lift up

                      so whats the problem
                      could be the lift motor... could be the activation sensor.

                      have you run motor and sensor check?

                      Comment

                      • 2010mohamed
                        Technician
                        • Oct 2017
                        • 28

                        #12
                        Re: IR2525 cannot detect paper at tray 1

                        Originally posted by Phil B.
                        could be the lift motor... could be the activation sensor.

                        have you run motor and sensor check?
                        no .

                        how can i check motor and sensor

                        how can i find lift motor

                        with a photo will be great

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22798

                          #13
                          Re: IR2525 cannot detect paper at tray 1

                          Originally posted by 2010mohamed
                          no .

                          how can i check motor and sensor

                          how can i find lift motor

                          with a photo will be great
                          well then break out the manual and run the tests!

                          Comment

                          • teckat
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Jan 2010
                            • 16083

                            #14
                            Re: IR2525 cannot detect paper at tray 1

                            Originally posted by 2010mohamed
                            no .

                            how can i check motor and sensor

                            how can i find lift motor

                            with a photo will be great

                            (250-sheet 1st cassette model)

                            (550-sheet 1st cassette model)

                            when u remove all paper in tray 1 and select tray 1 to print----do u get message to add paper
                            ------------------------------------------------------------------------------------------------------------
                            #TEST MODE
                            Numeral enclosed (in parentheses) denote a numeric keypad key to be pressed


                            ●●FUNCTION Test <(6) FUNCTION TEST>
                            Press the numeric keypad key 6 on the test mode menu to select the function test.
                            Press numeric keypad key #2 = Sensor test = Sensor actuation test.

                            Press numeric keypad key #2 on the FUNCTION TEST menu to select the sensor test.
                            To select a minor item, press the START key.
                            The touch panel (LCD) indications change as the associated sensors turn on and off.


                            ---------------------------------------------------
                            CST Cassette check
                            S: Cassette 1 Pickup Sensor (S1)
                            0/Document presence, 1/Document absenc
                            SU: Cassette 1 Paper Sensor (S2)
                            0/Document presence, 1/Document absenc
                            PE: Cassette 1 Paper Level Sensor A (S3)
                            0/Document presence, 1/Document absenc
                            ZA: Cassette 1 Paper Level Sensor B(S4)
                            0/Document presence, 1/Document absenc
                            S1: Cassette Size Detection Switch 1
                            (Width) (SW6)
                            0/Document presence, 1/Document absenc
                            S2: Cassette Size
                            Detection Switch 2 (Length) (SW7)
                            0/Document presence, 1/Document absenc
                            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • Gomoox

                              #15
                              Re: IR2525 cannot detect paper at tray 1

                              appreciate ur input, you need to replace the paper tray feed unit. Sometimes it is the top of the feed Assembly and sometimes the bottom. I don't know what the cause is. The feed unit is different with different part numbers. I'm trying to share here may be useful. Canon Com/IjSetup

                              Comment

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