I'm now responsible for ordering parts for Canon printers and I've noticed there is a difference in the naming conventions and terminology. I've also recently been told that some Canon components have to be ordered piece by piece. Take for example a Fuser. I see that Canon refers to this as a Fixing Unit. That in itself is not a big change because I've seen other companies use that terminology. But I've been told that some Fixing units for Canon can't be ordered as one part. I've been told we would have to order multiple parts just to create a Fixing assembly. Is this normal?I had to order a Fixing unit for a C5051 and had the hardest time finding the part number. I kept coming up with components of the Fixing unit. Exentually I was able to find what I hope is the correct part number for the whole assembly. I guess I'll find out when my tech gets the part delivered. I normally work on Lexmark printers and have become used to thier manuals and parts.
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Re: Question about Canon parts
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Fixing Assembly
Fixing Unit
Fuser Unit
Canon Terminology by there masterful 
Engineers -
Some Models need the entire unit replaced/ some are repairable in the field (space,time & or customer permission)
when u can replace parts on a Fix/Fuser unit> u better make sure u evaluate the problem & parts needed for repair (added down time if parts don't' fix issue.
The iR5180 Series needs the entire Fix Unit replaced ($900/1000.00)
/ used to repair these in field> but the cost effect of time & the many issues u discover(torn belt,damaged small gears,burnt sensors,other broken not easily seen parts) when u pull out this unit to inspect never evened out. U can get refurbished units on a search or from Canon if u work for a authorized dealer
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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Re: Question about Canon parts
Here's my suggestion: post the appropriate pages from the parts manual in a new thread, and query the braintrust here which parts are required for a standard rebuild and at what interval. I've been away from Canon for a while so I might not be terribly useful, but we have some very talented Canon people here, including teckat, who can guide you in the right direction. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Question about Canon parts
Thanks, for the suggestions. The company I worked for just picked up a contract to service some Canon printers. We usually have manuals for most of the printers we service. I'm on the Help Desk and I've never touched a Canon printer, so I often get calls from field techs trying to request parts. These techs are used to working on Lexmark printers and they call in requesting parts using Lexmark terminology. I'm not sure how frequently we will be getting these requests but I will definitely reach out if I hit a brick wall. Thanks!Comment
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Re: Question about Canon parts
After 25yrs working on Canon printers , still confused byy some of their part descriptions.
Worst part is some of the small part locations in manuals\ it's a little better then when we had to look up using microfilm viewer / as the old timers will tell u**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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Re: Question about Canon parts
My Canon exposure stopped 2003, but the terminology stays the same.
I don't know if this remains true, but when I worked on Canon, the service error codes also cross referenced the page in the parts book, which cross referenced the error type on the call. For example: a "C8" error code (now probably C8xx or C8xxx) is a fuser error, which crosses with figure 8xx in the parts book, which crosses with a call error type of 8xx. It simplifies looking.
Does this remain true today, oh Canon guys?
The original Canon Trouble Code List was printed on the back of our service tickets, back when techs still used paper service tickets, but some time ago I transcribed it to an Excel spread sheet. This is a PDF, from that spreadsheet. I have to laugh when I think about this, because there was a typo in the original document. It used to say "311: cassette 9sheet feeder)". Its funny what dumb stuff you remember. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Question about Canon parts
Fixing assembly is the entire fuser/fixer, film (aka UFR), pressure roller, thermocouplers and the like. You can just order the UFR/film and replace that on it's own. If you have access to the parts catalog the fixing assembly is always the top on the list of figure 810Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Question about Canon parts
The best thing you should do is provide your engineers with the canon parts manuals for the machines they are working on ASAP, without the manuals you WILL end up ordering wrong parts etc, this is both costly & upsets the customer!
It is not always necessary to order the complete fuser/fixing unit on some models, the film ass'y/heater unit this is obviously a lot cheaper too!
If you need any manuals I'd be happy to help.Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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I agree totally!!!!Originally posted by copier tech:408451Comment
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Re: Question about Canon parts
You're in deep here - Most Fixing Unit Assy's have a N/A next to the P/NO: and usually the only way to get a P/NO: is to contact Canon Tech Support (as a Dealer). I am assuming the unit is an ADVANCE C5051, not an IRC5185 as Teckat mentioned? If so a FIXING FILM ASSY is available however some steps need to be taken before ascertaining the REAL fault - check the ERROR CODE - press FUNCTIONS REGISTRATION > 2+8 > FUNCTIONS REGISTRATION > MODE LIST > COPIER > DISPLAY > ERR. This will display the latest error in the machine (important, check the TIME & DATE of Error), there is a Green button at the bottom of the Display, when pressed will give a section of the Manual relating to the problem - maybe POST the details and we may be able to guide you from there - good luck.Comment
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Re: Question about Canon parts
I totally agree that the techs should have the manuals. Over the weekend things have changed for this account and I no longer have to search for part numbers. The techs will be provided with manuals and they will tell me what parts to order. I guess enough people complained about the way things were going.Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Question about Canon parts
I Have Found it Rare to need a entire Fixing Assy for Canon Products AND EXTREMELY Expensive to replace entire Units for the Beefier ProductsComment
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