c364e : problem with ADF

[dc-master]

Hi,

We recently bought a c364e with a ADF DF-624 and the problem is that the ADF shows no response. we even checked the cable connecting the ADF to the main machine and it showed 24v signal inside the cable.
Also there is no ADF menu in service mode.

do any of you guys have any suggestions?

thanks so much in advance.

[habik]

Re: c364e : problem with ADF

Hi,

We recently bought a c364e with a ADF DF-624 and the problem is that the ADF shows no response. we even checked the cable connecting the ADF to the main machine and it showed 24v signal inside the cable.
Also there is no ADF menu in service mode.

do any of you guys have any suggestions?

thanks so much in advance.

Page TWO > there is ADF.

[allan]

Re: c364e : problem with ADF

Did that machine come with setup instructions?
The main body can take a DF-624 of a DF-701(dual scan)
Go to service mode and look for the ADF setting under system.
Select DF-624 and cycle the power.

Or do you get the message on the copy screen that something can not be used?

[blackcat4866]

Re: c364e : problem with ADF

Did that machine come with setup instructions?
The main body can take a DF-624 of a DF-701(dual scan)
Go to service mode and look for the ADF setting under system.
Select DF-624 and cycle the power.

Or do you get the message on the copy screen that something can not be used?

I think I would start by looking at System2 > Options > and see if the DF is SET. If yes, the ADF menu will appear in the service menu. That does appear in the setup instructions.

[dc-master]

Re: c364e : problem with ADF

Thank you all

Page TWO > there is ADF.

If your mean is page 2 of the main menu in the service mode, I don't have any.
in service mode, only I have 1 page on main menu.

Did that machine come with setup instructions?
The main body can take a DF-624 of a DF-701(dual scan)
Go to service mode and look for the ADF setting under system.
Select DF-624 and cycle the power.

Or do you get the message on the copy screen that something can not be used?

I think I would start by looking at System2 > Options > and see if the DF is SET. If yes, the ADF menu will appear in the service menu. That does appear in the setup instructions.

Service mode --> system 2 --page 2--> ADF settings --> DF-624 (it is highlighted and selected)
but I don't have any specific menu in service mode for ADF and also when I'm putting paper(s) to ADF, as I know the light should be on. but I can't see any action.

I tried Service mode --> system 1 --> problem unit isolation set
and set and unset the ADF. but again no result.

Do you have any other idea?
or how I can be sure that the ADF hardware is okay?

[habik]

Re: c364e : problem with ADF

Thank you all



If your mean is page 2 of the main menu in the service mode, I don't have any.
in service mode, only I have 1 page on main menu.







Service mode --> system 2 --page 2--> ADF settings --> DF-624 (it is highlighted and selected)
but I don't have any specific menu in service mode for ADF and also when I'm putting paper(s) to ADF, as I know the light should be on. but I can't see any action.

I tried Service mode --> system 1 --> problem unit isolation set
and set and unset the ADF. but again no result.

Do you have any other idea?
or how I can be sure that the ADF hardware is okay?

Service mode --> system 2 --page 2--> ADF settings --> DF-624 (it is highlighted and selected) > END > EXIT
Switch machine off with main power switch and wait at east 10 seconds.
Power up

[dc-master]

Re: c364e : problem with ADF

Service mode --> system 2 --page 2--> ADF settings --> DF-624 (it is highlighted and selected) > END > EXIT
Switch machine off with main power switch and wait at east 10 seconds.
Power up

I did it several times
no result!!

[allan]

Re: c364e : problem with ADF

Is the pick up roller lifting up on start-up?

If its a new machine get KM involved.

[dc-master]

Re: c364e : problem with ADF

Is the pick up roller lifting up on start-up?

If its a new machine get KM involved.

I can't see/feel any pick-up roller movement.

Actually, we don't have Konica agent in my country and I bought this from outside and import it.
I can return it to the seller but it will cost me a lot and I'm trying to be sure that ADF have some hardware/technical problem and then return it.

[habik]

Re: c364e : problem with ADF

What firmware is it on at the moment?


Sent from my iDon't believe in marketing device using Tapatalk

[mo0651]

Re: c364e : problem with ADF

We had to replace the ADF cable that looks like a USB cable. Black in color. We had a machine throwing the error code for ADF. You have not other codes?

[emujo]

Re: c364e : problem with ADF

You should be getting some kind of error code if the ADF is electronically installed but has a problem..

1. How many cables are running from the back of the ADF? 1=DF-624, 2=DF70X.
2. Remove back of MFP and double check cables are actually plugged into a small 4x4 board. If so remove and reset board and ribbon cable.
3. Check service mode for ADF firmware version. If none listed then you probably have a ADF board issue, or a power problem. Emujo

[dc-master]

Re: c364e : problem with ADF

What firmware is it on at the moment?

Please check these pictures (I don't know which one I should tell you)
IMG_Fm1.jpg
IMG_Fm2.jpgIMG_Fm3.jpgIMG_Fm4.jpgIMG_Fm5.jpgIMG_Fm6.JPG

[dc-master]

Re: c364e : problem with ADF

We had to replace the ADF cable that looks like a USB cable. Black in color. We had a machine throwing the error code for ADF. You have not other codes?

I don't receive any error code.
also I checked the ADF cable socket (on the main machine) and we had 24v voltage on that but I didn't check the other side of the cable that connected to ADF

You should be getting some kind of error code if the ADF is electronically installed but has a problem..

1. How many cables are running from the back of the ADF? 1=DF-624, 2=DF70X.
2. Remove back of MFP and double check cables are actually plugged into a small 4x4 board. If so remove and reset board and ribbon cable.
3. Check service mode for ADF firmware version. If none listed then you probably have a ADF board issue, or a power problem. Emujo

1- one cable
2- please check the below pictures
3- I uploaded firmware pictures in my last post

IMG_8269.jpgIMG_8270.jpgIMG_8271.jpgIMG_8272.jpgIMG_8273.jpg

[blackcat4866]

Re: c364e : problem with ADF

There have been a few upgrades since K2. Firmware is currently at G00-K6. I don't expect that it will resolve your problem, but it's a preliminary step you need to take. =^..^=