Odd issue with bypass tray

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  • wolfpup
    • Mar 2025
    #1

    [Misc] Odd issue with bypass tray

    Hello!

    So an odd issue with one of my 5 C654e's has come up...when people go to use the bypass tray for a multiple page job it will print the first page on the paper from the bypass, pause and give the "replenish paper" message then continue the job from the next available tray. There is plenty of paper in the bypass, but it will only grab one sheet per job. Anyone else run across this? The copier settings and the user settings are set up correctly (the other 4 machines are set up the same without issue)

    Thanks!
    Tags: None
    • ariosz17
      Junior Member
      • May 2016
      • 8
      #2
      Re: Odd issue with bypass tray

      Actually I just ran into this problem and i can't figure out why its doing this. Were you able to correct the problem? If you did how did you do it?

      Thanks!

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22865
          #3
          Re: Odd issue with bypass tray

          There may be two paper tray selections: Bypass (automatic), and Bypass (manual). =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: Odd issue with bypass tray

              Cat, these options are to allow the bypass to feed automatically if the correct paper is loaded. If set to manual, the user must pull out and insert the paper before the bypass tray will feed. My guess is there is a problem with the paper empty sensor in the bypass tray. What does sensor test show in test mode? Emujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5686
                  #5
                  Re: Odd issue with bypass tray

                  try adding the bypass to auto tray selection in utility/user mode system/paper tray settings if you havent already.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

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