Idiot of the decade needs help with Fiery IC-303

[Splatt]

OK, here's the story; I was having problems connecting to the Fiery, it seemed that the software wasn't starting correctly. I don't have the disks to reinstall.
So I connected to the fiery using remote desktop and discovered it was a network issue. During my attempts to repair the connection I accidentally clicked and disabled the LAN port, instantly slamming the door with my keys inside.
Is it possible to re-enable the port so I can continue?
I know the monitor is automatically switched off on boot so I tried to get in the BIOS to see if there was anything there, but I can't seem to get in.
Tried starting various safe modes but no joy.
Then tried, blind, with a keyboard connected, to start normally to run CMD to manually enable the port at command line. I'm just getting irritated beeps.

Have I bricked my fiery?

God help those of just enough knowledge to royally screw up.

Thanks in advance,
Steve.

[Synthohol]

Re: Idiot of the decade needs help with Fiery IC-303

isn't there a 2nd lan port? by default it is set on dhcp. plug it into the network and if you can find out the IP from the dhcp server or use CWS to see what IP was issued. you can remote to that IP as well and re-enable the first LAN port.
good luck!

[Splatt]

Re: Idiot of the decade needs help with Fiery IC-303

Thanks Synth, I'll give that a go first thing in the morning.
For some reason there's an empty RJ45 hanging out of that port, hope that doesn't bode bad.

I was wondering what the worst thing you could do to a fiery would be, short of pouring sweet, hot coffee all over it, I think I've nailed it.

Cheers,
Steve.

[KenB]

Re: Idiot of the decade needs help with Fiery IC-303

Last I remember, the second LAN port is ONLY a connection to the MFP via a crossover cable. I highly doubt it would allow access to the OS.

As far as the peripherals are cornered, that it dictated by the BIOS IC. That is why all Fieries use a normal motherboard, but the BIOS is a "Fiery" BIOS. When you purchase the FACI option, it changes those flags in the BIOS to allow the peripherals (keyboard, monitor, and mouse) to work.

Outside of connecting the HDD to another PC and attempting to see just where in Windows and/or the (gulp!) registry, I see no way out of this other than re-imaging.

Note: I would NOT even attempt to pull the HDD and boot from it in another PC. Windoze would revolt with all the "new" hardware it discovers!

Sorry.

[Albonline]

Re: Idiot of the decade needs help with Fiery IC-303

OK, here's the story; I was having problems connecting to the Fiery, it seemed that the software wasn't starting correctly. I don't have the disks to reinstall.
So I connected to the fiery using remote desktop and discovered it was a network issue. During my attempts to repair the connection I accidentally clicked and disabled the LAN port, instantly slamming the door with my keys inside.
Is it possible to re-enable the port so I can continue?
I know the monitor is automatically switched off on boot so I tried to get in the BIOS to see if there was anything there, but I can't seem to get in.
Tried starting various safe modes but no joy.
Then tried, blind, with a keyboard connected, to start normally to run CMD to manually enable the port at command line. I'm just getting irritated beeps.

Have I bricked my fiery?

God help those of just enough knowledge to royally screw up.

Thanks in advance,
Steve.

If i remember correctly, you can run setup from the little lcd and re-enable the nic.

[KenB]

Re: Idiot of the decade needs help with Fiery IC-303

If i remember correctly, you can run setup from the little lcd and re-enable the nic.

I don't remember that being there, but i's sure worth a look!

BTW... I feel your pain. Been there, got the T-Shirt.

[Splatt]

Re: Idiot of the decade needs help with Fiery IC-303

Thanks for all your help guys.
For reference, it seems that the second LAN port is exactly that. I connected to it and then checked in the router and there it was with its own IP. I logged in with remote desktop and can now start to troubleshoot why the server is offline and can't connect to Command Workstation.

Not sure if anybody else in here has had this problem but it seems to have been caused by an update to Windows 10. The whole network went down and even though I could ping every device there was no file sharing. I fixed this on the two affected PC's by running an elevated command prompt and running two netsh commands. I will dig them out and post here if anybody is interested.

Now, I just need to research if I need to run these commands on the Fiery.

What a great forum this is!

Cheers fellas.
Steve.

[Splatt]

Re: Idiot of the decade needs help with Fiery IC-303

While I'm here, if anybody can help me to get the fiery back online I would be eternally grateful and paypal your favourite bar with the price of your preferred tipple.

When I remote desktop to the fiery I can see that command workstation is trying to open but stops at 'Login server' there are no servers listed and the 'Available servers' dialogue box can't find any through search. I've tried various IP's but none can connect.

I have also tried editing TCP/IP settings in the LAN properties but can't seem to get the fiery on the network or access the internet.

When I run network diagnostics I'm getting fails on network adaptor>DefaultIPGateway and DNSSearchOrder but getting a pass on IP Address.

Any help or advice warmly received.

Cheers,
Steve.

[allan]

Re: Idiot of the decade needs help with Fiery IC-303

If its got bios does it keep it settings in RAM with a battery?

[Synthohol]

Re: Idiot of the decade needs help with Fiery IC-303

are you still using the 2nd port?
can you get to the "launch configure" via a browser?
make sure all printers are "connected"
try a restart server through the fiery LCD panel?
if that fails you can restore the fiery to factory defaults via fierys web page.
if you need system software let me know.

[Splatt]

Re: Idiot of the decade needs help with Fiery IC-303

Thanks for the further replies to my dilemma.
Allan, I would imagine the bios is protected, there doesn't appear to be an option to start the bios editor on boot.
Synth, to answer some of your questions; I got the original port back up which is the IP I had been connecting with previously using command workstation. I can access the OS with remote desktop but I can't find a 'launch configure'. I tried searching the server but all I found was configurelaunch xml doc.
The bizhub appears to be connected to the fiery but on startup the fiery wants to auto launch command workstation 4, but hangs at the point of finding a server.
My LCD panel just has a little fiery logo top left. No functionality. I imagine this is activated when CW utilities are loaded.

I'm pretty sure this is a networking problem related to my recent crash. I'm going to try the fix that worked on the other PC's (disabling part of SAMBA) and will report back if that works.

Thanks for the software offer, it seems all the fiery folders are in place and I assume I can reinstall from the CD2 folder, if needs be.

Cheers again for all the advice.

Steve.

[Splatt]

Re: Idiot of the decade needs help with Fiery IC-303

I've made a little progress.

I started by trying to run the following commands from an elevated command prompt:

sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi

sc.exe config mrxsmb20 start= disabled

The first was successful but the second targeted a non-existent service.
I restarted the fiery and the Windows 10 Pc and now the fiery is visible to the network.

Back into the fiery by remote desktop and I still can't configure command workstation to login to a server. I don't even know what it means by server. Itself? the Router? No idea.
I launched internet explorer (remember that?) on the fiery to see if it could connect to the internet, it can't. Then again I'm not sure if the fiery should have browser connectivity or not.

Onwards...

[Synthohol]

Re: Idiot of the decade needs help with Fiery IC-303

CWS is up to ver 5.8 btw.
since the fiery has a static address you can manually input the DNS through adapter settings through RDC.
does anyone run CWS on their WS? or just on the Fiery? install the latest on someones PC or your laptop?

also what do you mean by fiery is visible to the network? you should not need to see it on the network, if you do you need to disable windows printing.
the fiery printers should always be loaded LPR with Print as the queue. thats the way it was designed. samba printing is not as reliable as LPR.
windows printing eats up resources and available memory not to mention the increased network traffic.
anyway... can you at least print a config page from the fiery or get anything out of it?

[Splatt]

Re: Idiot of the decade needs help with Fiery IC-303

I'll try to explain a bit more so you know the limit of my prowess with this beast.
I bought the machine as a second user C6500 with lots of finishing units and an IC303 Fiery.

After building it all I connected the fiery to the gigabit port of my router, installed command workstation 5.x on my work PC and the Fiery was detected and everything just worked. I downloaded the field service manual and have been maintaining and operating the machine successfully for three years.
I have never previously used remote desktop to look at the IC303. In fact I have only used the LCD panel to switch off the IC303. I just assumed that on boot it loaded RIP software and drivers for the 6500.

It is only now, since my network problem, that I have had to look at the IC303.
Once I got in there, I was surprised to see that it was running an XP server OS and that the startup programs were Command Workstation 4, hot folders and system update. I presume that the IC303 has never had internet access as it has not updated anything.

So now, when I access the IC303 by remote desktop I am confronted with the command workstation program with a splash screen that says 'Login server' with an empty list, and then a further splash screen that says 'available servers' and again an empty list and an auto search that detects nothing. I'm not even sure what I am supposed to be trying to connect to from this dialogue, the router, bizhub, gateway, the IC303, work PC or some magical place on the internet that makes things work.

I have a feeling that my network adapter settings are incorrect and I'm not sure what they should be. If I get them right I think the auto search will find something. I have tried editing the TCP/IP properties in network adaptor but nothing has worked so far.

From my work PC I can see the IC303 on the list of network computers and I can ping everything from everywhere.
I'm at a loss.

You can see that I have got this far by blind luck and a lot of research and experimentation. Unfortunately networking protocols seem to have found the limits of my brain.

Sorry for the long post!

Cheers,
Steve.

[Synthohol]

Re: Idiot of the decade needs help with Fiery IC-303

nah, post was fine.
command workstation running on the fiery is irrelevant. its a waste of resources. i would go to launch configure on the web page and go to backup and restore and restore the fiery to factory out of the box condition.
input the IP from the fiery LCD panel and let it start from scratch.
this way if there were any services on the fiery that stopped or were disabled for any reason this should fix it all.
it will have to be calibrated when you are done with a densitometer for best results.
i have both DVD .iso hosted on my web server so if you want to burn 2 disks and really start from scratch let me know and ill PM/give you the links otherwise the restore should fix all the connectivity issues.