BizHub C364e

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  • kenpio
    Trusted Tech

    100+ Posts
    • Dec 2015
    • 197
    #1

    [CQ] BizHub C364e

    Hi there,

    Okay, this now the second one that we have. What is happening is that the pages are coming out skewed only on tray one, tray two and three are okay. We had a Minolta rep in for this, the one is at an Army place and they really dont care. The second on they will care. We have changed the whole feed unit and it still does it. Changed the sync rollers and bearing, no change. Any ideas?

    Thanks
    KEN
    Tags: None
    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2014
      #2
      Re: BizHub C364e

      have you tried replacing the whole tray 1 cassette?

      Check the 2nd transfer door hinge. May be loose or try to re-adjust it.
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

        Comment

        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 13991
          #3
          Re: BizHub C364e

          If the lift plate isn't lifting evenly it will cause skewing.

            Comment

            • kenpio
              Trusted Tech

              100+ Posts
              • Dec 2015
              • 197
              #4
              Re: BizHub C364e

              Yes we have replace the whole drawer, adjusted the door. It is only tray one, that is the odd part of it. Just baffeled?

                Comment

                • habik
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2014
                  #5
                  Re: BizHub C364e

                  Have you tried to adjust the paper timing and paper loop registration?

                  Service Mode > Machine > Printer Reg. Loop Adj.

                  Try and crank it up to +5 or max it to 7. If you go to negtive number it may start jamming.
                  Last edited by habik; 08-26-2016, 10:03 PM. Reason: added procedure info
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22845
                      #6
                      Re: BizHub C364e

                      Also look at the pre-registration guide. I wish I had a picture of it. I hangs from above, and there are spacer features between the inner and outer guides. Add a couple layers of self adhesive mylar to the inner guide to space out the outer guide by ~0.3mm. Also check whether the transfer roller is latched in at the front and at the back. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • s817
                          Technician
                          • Aug 2013
                          • 13
                          #7
                          Re: BizHub C364e

                          try cleaning the bushes on the registration rollers and check also to see if they are worn,
                          on the surface you would think they would affect all trays but they don't as it has to do
                          with the angle the paper comes out of tray 1 compared to the other trays
                          hope that fixes it for you

                          s817

                            Comment

                            • Hansoon
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Sep 2007
                              • 3337
                              #8
                              Re: BizHub C364e

                              With the older models we experienced sometimes that the metal guide plate in the cassette unit came slightly warped during installation when the machine was not put straight on it. Result was also a skewed print. I'm talking about the plate which guides the paper coming out of the cassette going to the machine body.

                              Hans
                              " Sent from my Intel 80286 using MS-DOS 2.0 "

                                Comment

                                • habik
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Apr 2010
                                  • 2014
                                  #9
                                  Re: BizHub C364e

                                  Isn't there bad alingment of feed and sep roller against the paper tray?

                                  Did you try another feed unit?

                                  Byting on bits.
                                  .OK Google! ... will I need Berrocca this morning?
                                  Firmwares HERE

                                    Comment

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