Bizhub C360

[blackcat4866]

Re: Bizhub C360

I'll agree with the previous gentlemen that suggested removing the network altogether and connecting directly to you laptop via crossover. I think you find it works fine that way. The simple expedient of inserting an unmanaged switch at the copier end may resolve your issue.

Also keep in mind that a failing HDD can cause re-booting issues, but will usually do it with or without a network connection. =^..^=

[beano]

Re: Bizhub C360

Replace mfp I had same issue I tried ssd board like hotline said but it was mfb

[Reed]

Re: Bizhub C360

I also would vote for the corrupt print job. Had a similar problem about month ago on a Bizhub c452. Deleted all print jobs and the machine started working fine. Luckily the person that sent the corrupt job was in the office at the time so we were able to find the job that was causing the issue.

I've also seen this happen on a sharp copier as well

[DigiMan]

Re: Bizhub C360

Jip will cycle power seen that a couple of times.
Then you leave it offline its fine.
Get a laptop and it works fine.
Fixed it before by adding a mini-hub. Why?

Heh good to know,wont be scratching my head when i face that eventually

[kingarthur]

Re: Bizhub C360

I'll state again, the machine unplugged from the network works GREAT ! When plugged in and a DATA PACKET hits the NIC it will cycle off power then back on again in intervals of about every minute. Also it will not put out a print. Please review ALL Above info. Thanks Guys !

Make sure that they are using genuine KM drivers,had this on a c220,customer was printing PDF,the MFP kept recycling,i cleared her print queue and got her colleague to print,it worked, when this one operator tried to print, it recycled,got her to send it to her colleague wtith KM drivers and it worked everytime

[MarkyB]

Re: Bizhub C360

Good morning Gentlemen, I used a laptop to check out this machine and it worked fine for Print, Scan. I did a continuous ping and the Copier never went down or froze as it did while on the network. The problem appears to be POS, Power On Switch. I've spoken with several notable IT friends that are having the same problems on different Models of printers/copiers.
The work around for me was a 2-port hub at the copier. Have a great day !!

[rossyc88]

Re: Bizhub C360

Hi Mark , I have had this issue before its got to do with the nework speed of the device , .
admin mode
network setting
detail setting
device setting
try lock down the device to a speed like 100m full duplex and reboot with the network cable back in or try set it to , 10/100/1gb auto .

In the end its got to do with the users switch and or network . also if IPV6 isn't used , set it to off in the network settings .

hope this is of some help.. regards .

[AjitN]

Re: Bizhub C360

I have a Bizhub C360 that the NIC card when continuously pinged will cause the Copier to cycle power on & off.


Hi
I have seen this with Ricoh Color machine at installation.
Small print shop & During machine installation ISP team installed router for Internet. & Problem started.
Before Router installation machine was working fine and we managed to print/scan using switch.

Try different network / switch connection and Net cable.
Hope this helps & solve problem.

[MarkyB]

Re: Bizhub C360

Thank you All for your responses to this issue. The IT that is onsite for this machine has been difficult to work with and is convinced it's the Copier. I can ping and print from my Laptop with NO PROBLEMS. I'm going to return before the end of the week and take a passive switch and lower the speed of connection in the network settings to what was suggested by a few to, 100mb duplex. Hopefully I'll post the fix by the end of the week. Thanks folks !!

[MarkyB]

Re: Bizhub C360

Ok, for this fix, I set the Ethernet speed to 10/100mbs duplex. The Switch wasn't powered, but was a 1Gig speed switch. The data was hitting the Nic so fast it froze up the Copier and also caused the machine to cycle on and off of power. Thanks All, have a great weekend and Thanksgiving !

[blackcat4866]

Re: Bizhub C360

Ok, for this fix, I set the Ethernet speed to 10/100mbs duplex. The Switch wasn't powered, but was a 1Gig speed switch. The data was hitting the Nic so fast it froze up the Copier and also caused the machine to cycle on and off of power. Thanks All, have a great weekend and Thanksgiving !

Congratulations on your success. =^..^=