BizHub C224 on Deep Sleep

[joaopauloooo]

I have a BizHub C224 with a strange issue, when it goes to low power or sleep mode it doesn't come back, it stays sleeping until I switch the power off and on again.
I tried everything to wake up the machine, touched the whole screen, every button and nothing happens.
I can't even print anything because it goes offline. But as soon as switch off and on again it works great and prints everything.
Another thing, hen it is awake and I press the sleep button it goes to sleep and if I press it again it comes back normally.

When I formatted the HDD the problem went away for a day, but then It came back.

Is there any configuration that I'm missing, what should I do?

The machine is from 2013 and has only 33k prints.

[habik]

Re: BizHub C224 on Deep Sleep

Print listoutput from service mode and tell us what firmware level is the machine this moment.
It is a chance you have old SSD firmware and is starting to fail causing issues you experiencing.. Be carefull as it might go all the way and replacement of ssd or mfpb will be required.
Latest ssd is ver 6.05m

There is certain precautions that have been described on forum before. Search is your best friend.

Or post more info so we can start from there a.e firmware level..


Sent from my iDon't believe in marketing device using Tapatalk

[Copier Addict]

Re: BizHub C224 on Deep Sleep

Print listoutput from service mode and tell us what firmware level is the machine this moment.
It is a chance you have old SSD firmware and is starting to fail causing issues you experiencing.. Be carefull as it might go all the way and replacement of ssd or mfpb will be required.
Latest ssd is ver 6.05m

There is certain precautions that have been described on forum before. Search is your best friend.

Or post more info so we can start from there a.e firmware level..


Sent from my iDon't believe in marketing device using Tapatalk

It was the "e" series with the flakey SSD boards. The non "e" had an issue with sleep mode. I seem to remember a setting in Admin mode. Something like enabling power usage in sleep mode. And it is never a bad idea to update firmware.

[habik]

Re: BizHub C224 on Deep Sleep

A bummer didn't notice.. Thanks for pointing it out.


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[wseyller]

Re: BizHub C224 on Deep Sleep

I would go into service mode and permit the option to turn off sleep.

Go into admin mode and turn off sleep. It will still go into low power mode, which you cannot turn that off.

set the enter power save mode from immediate to normal.

set power consumption in sleep mode to disabled.

[CopierNerd]

Re: BizHub C224 on Deep Sleep

You should update its firmware or initialize the machine.

[REGSIS]

Re: BizHub C224 on Deep Sleep

I would go into service mode and permit the option to turn off sleep.

Go into admin mode and turn off sleep. It will still go into low power mode, which you cannot turn that off.

set the enter power save mode from immediate to normal.

set power consumption in sleep mode to disabled.

Update FW to latest version and in addition to above turn off weekly timer which automatically turn off machine on specified time.

I experienced this on e models also, and other models too.

[CopierNerd]

Re: BizHub C224 on Deep Sleep

Increasing the sleep mode time can also be an option to try!

[joaopauloooo]

Re: BizHub C224 on Deep Sleep

I would go into service mode and permit the option to turn off sleep.

Go into admin mode and turn off sleep. It will still go into low power mode, which you cannot turn that off.

set the enter power save mode from immediate to normal.

set power consumption in sleep mode to disabled.

[Gaffers01]

Re: BizHub C224 on Deep Sleep

There is a tech buletin for your issue,

Solution:

Adjust the following settings:

[Admin Mode] > [System Setting] > "Power Supply / Power Save Settings" :

1) On page 1 - Touch "Enter Power Save Mode" - and select "Normal"
2) On page 2 - Touch "Power Consumption in Sleep Mode" - and select "Disabled"

[copier tech]

Re: BizHub C224 on Deep Sleep

Definitely update the firmware, a good tech will do this every visit as part of their service, this is good practice on all manufactures models.

[joaopauloooo]

Re: BizHub C224 on Deep Sleep

When I try to update the firmware it only shows the options to update the ADF, Scanner and Printer. It's not showing MFP Controller.
I have tried the "A1610Y0-F000-G20-68-100-CHECKSUM-BBB7" and "A1610Y0-F000-G20-72-100-CHECKSUM-dbb4"

[Copier Addict]

Re: BizHub C224 on Deep Sleep

When I try to update the firmware it only shows the options to update the ADF, Scanner and Printer. It's not showing MFP Controller.
I have tried the "A1610Y0-F000-G20-68-100-CHECKSUM-BBB7" and "A1610Y0-F000-G20-72-100-CHECKSUM-dbb4"

Unless you have the LK-101 (web browser) installed on this machine, you have to use G00-72 firmware, not G20-72.

[joaopauloooo]

Re: BizHub C224 on Deep Sleep

Well, I updated the firmware but the problem persists. Guess I'm now out of options.