Status/Counter Notifications

[dickierock]

Hi,
I have tried to set-up status/counter notifications on Bizhub C284 + C203 without success.
I have set-up machine on the network for scan to email function which is working fine.
I have checked in Email TX SMTP

E-mail TX Setting
Scan to E-mail	ON OFF
E-mail Notification	ON OFF
Total Counter Notification	ON OFF

and also have set-up in Maintenance Column
the Status Notification + Total Counter Notification email address setting.
However I do not receive the notifications after testing.
I must be missing something other settings?
Thanks for input.

[kingarthur]

Re: Status/Counter Notifications

not all customers networks will allow these to send outside of their network, I normally pass it to the customers IT, and they sort it so the IP address is allowed to send out...

[dickierock]

Re: Status/Counter Notifications

not all customers networks will allow these to send outside of their network, I normally pass it to the customers IT, and they sort it so the IP address is allowed to send out...

.
These are devices that are set-up in our own workshop and are using our own internal mail server.
It seems to me that I am missing a setting somewhere.

We don't normally monitor our devices this way but use software on a server/p.c. to do the monitoring, hence why I haven't set this up before.
I want to be able to use this function where the software is not working as it should for whatever reason.

[Synthohol]

Re: Status/Counter Notifications

some mail servers will block anything that appears to be spam.
make sure the admin address is a known safe sender to the recipient
holy crap i spelled recipient correctly without word check
boink out the network settings in initialization and redo?
check/upgrade FW
change the copiers IP to something else

just some of the things i'd try myself.

[habik]

Re: Status/Counter Notifications

can you scan to email?

Have you tried gmail setup?

device + admin email: gmail e-mail
SMTP TX SETTINGS
smpt.gmail.com
465
sender: gmail e-mail
authentication: ON
uid: same as sender
pswd: gmail acc pswd
mail.google.com

[Synthohol]

Re: Status/Counter Notifications

He said it's an internal email server and it works for scan to email.
Try a different email to send to internal or external see if it was just the account it was trying to send to.