forward tx error scan to email Office365

[copierwhisper]

Hey Everyone,

I have a Konica Minolta C364 in the field that I cannot scan to email to working using the customers Office 365 email settings. The machine will scan to email using other email hosts, the customer is dead set against using anything other than their Microsoft Office 365 account. I have been working with their IT Company and we have exhausted all our ideas. When sending scans from the bizhub the machine reports a forward tx error. The machine is running current firmware version G00-72 and we have tried all kinds of things including setting up a security certificate, different ports and settings with no luck.

Any thoughts or suggestions are appreciated!

[Synthohol]

Setting IMAP (incoming) SMTP (outgoing)
Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS

Supported Models:

• bizhub 224e/284e/364e/454e/554e
• bizhub 654e/754e/
• bizhub C224e/C284e/C364e
• bizhub C454e_C554e
• bizhub C654e_C754e
• bizhub 227/287
• bizhub C258/C308/C368
• bizhub C458/C558/C658
• bizhub 808/958
• bizhub 4050/4750
• bizhub C3350/C3850/C3850FS
• bizhub C220/C280/C360

Please see attached Technical Bulletin #10310.

Notes:
1. NON-4e "Version Up firmware for MIF devices" is required to support SHA2. (bizhub C224/C284/C364/C454/C554/C654/C754)
You can use any of the following Special Firmware:

• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB0-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB0-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB6-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB6-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB5-K6 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB5-K6 Support of SHA-256 (Version Up firmware for MIF devices)

[mx6turbo89]

Re: forward tx error scan to email Office365

An additional thing to check: The machine email, Admin email, and SMTP login email must ALL be the same or else you'll get that exact error.

[nave]

Re: forward tx error scan to email Office365

see your ssl setting of the machine only a&b must check.

[Cookr]

Re: forward tx error scan to email Office365

Just installed a Bizhub 654 into an office that uses office 365 and I am getting this same forward TX error also. They have a 652 there also that does work just fine with all the same settings I have on the 654 so I am hoping that it is this firmware issue. Does anyone have it that would give it to me? Thanks

the machine currently has firmware A55V0Y0-3000-G00-30

[Cookr]

Re: forward tx error scan to email Office365

be willing to trade if need be I can get most other things but my company is limited on its Konica resources. kinda desperate here lol this customer is a pain in my a$$

[Copier Addict]

Re: forward tx error scan to email Office365

be willing to trade if need be I can get most other things but my company is limited on its Konica resources. kinda desperate here lol this customer is a pain in my a$$

For the 4 non e series there is special firmware to install. I can't give it to you but I can tell you the versions. Install special firmware ending GB0-A9, and GB2-K5. And set softswitch 25 to hex 20

[Cookr]

Re: forward tx error scan to email Office365

OK what am I missing. I have the correct special firmware and my usb matches all the requirements plus i have used this exact one to install firmware before but when i copy the files onto the drive put it in the service port and boot the machine the light comes on i hear a ding and thats it no firmware screen Help lol and thanks

[Synthohol]

Re: forward tx error scan to email Office365

see your other thread on this, i posted info

[Mada84723]

Re: forward tx error scan to email Office365

I've got a Bizhub C220 that I'm getting the same error on. I have a 2 Bizhub 364e's that i am using the same email settings on without issue. Do I need a special firmware for this printer or am i missing something else? This is the output from the Rom version Page in the web gui.

MFP Controller BOOT Program	A0ED0Y0-1E00-G00-00(00)
MFP Controller SubSet	A0ED0Y0-1F00-G00-15(00)
MFP Controller	A0ED0Y0-0100-G00-D2(00)
Operation Panel Message Data	A0ED0Y0-8100-G00-D1-00
Fax Board Controller1	15LA-0040-G02-13-000(00)
Fax Board Controller2
Scanner	A0ED0Y0-0023-G00-85
Printer	A0ED0Y0-0050-G10-07
ADF	A0HU0Y0-0024-G00-01
Finisher
Panel CPU	A0P00Y0-8900-G01-01
DSC1
DSC2
LCT
Loadable Device Driver
SD
Voice Data
Movie Data	A0ED0Y0-A000-G00-00
Dictionary Data
OCR Library
MFP Controller System	A0ED0Y0-1000-G00-D2(00)
MFP Controller Print Controller	A0ED0Y0-3000-G00-7H
MFP Controller Print Controller Font	A0ED0Y0-3F00-G00-38
MFP Controller Print Controller Demo Page	A0ED0Y0-3E00-G00-01
MFP Controller MIO	A0ED0Y0-5000-G00-26(00)
MFP Controller PSWC	A0ED0Y0-5100-G00-10(00)
MFP Controller MIB IF	A0ED0Y0-5200-G00-10
MFP Controller IPP IF	A0ED0Y0-5300-G00-10
MFP Controller Outside Controller IF
MFP Controller TCP/Socket	A0ED0Y0-6300-G00-21(00)
MFP Controller OPEN API	A0ED0Y0-7000-G00-13(00)
MFP Controller Operation Panel	A0ED0Y0-8000-G00-D2(00)
MFP Controller CSRC Control Body	A0ED0Y0-8300-G00-01(00)
MFP Controller PIC	A0ED0Y0-8200-G00-A4

Any help would be appreciated.

[Synthohol]

Re: forward tx error scan to email Office365

not trying to be mean but did you read this whole thread?
read the attachments!

[Duplicator]

Re: forward tx error scan to email Office365

I've got a Bizhub C220 that I'm getting the same error on. I have a 2 Bizhub 364e's that i am using the same email settings on without issue. Do I need a special firmware for this printer or am i missing something else? This is the output from the Rom version Page in the web gui.

Any help would be appreciated.

Basically anything older than 364, 284, ect. can't be updated enough to support TLS1.2 needed for O365. The 364, 284, ect and the 4e family machines can be updated one way or another to support it.

I have tested the following models with the following firmwares. They will work with Office365 on these firmwares.

Models	Function Version	Firmware
C224 C284 C364 C454 C554	7	GR5-M0
C654 C754	7	GR5-M0
224e 284e 364e 454e 554e	7	GDS-M1
654e 754e	7	GDU-M0
C224e C284e C364e C454e C554e	7	GDU-M1
C654e C754e	7	GDU-M0

Anything newer than the stuff in the table will work with Office365 since they support the necessary versions of TLS and ciphers.

If you have an older machine, can't update firmware, or can't change function version you must use another email relay that has different TLS and cipher requirements.

[rrrohan]

Re: forward tx error scan to email Office365

I always disable TLS 1.0

[amarchbanks]

Re: forward tx error scan to email Office365

Hi there,

I am getting this error message on a C300i along with the error code 3025, which looking in the manual comes with the description of "The SMTP server does not support the STARTTLS command."

This is with using the SMTP Auth Client Submission. The account has SMTP Auth enabled, we don't have the port blocked by our firewall, but it errors out when using the O365 SMTP.

Attached I have a printscreen of the settings page. The SMTP Authentication in the screenshot had all options and the Login checked. The emails blacked out are all the same.
KM c300i smpt o365.pdf

[rrrohan]

Re: forward tx error scan to email Office365

i leave all authentication methods enabled for office365

also try logging via outlook.com with those credentials. might be some weird 2FA/MFA enabled on the account that copier doesnt understand.