bizhub C3350 shows error code E301

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  • Laserbeam
    Trusted Tech

    100+ Posts
    • Aug 2011
    • 152
    #1

    [Error Code] bizhub C3350 shows error code E301

    bizhub C3350 shows error code E301 (error signal reception: referring incorrect memory)

    the service manual recommends: contact KM
    they said: format HDD or replace HDD, SSD, RAM

    Problem known? Has someone had this error?
    Tags: None
    • Woxner
      Senior Tech

      500+ Posts
      • Jul 2011
      • 822
      #2
      Re: bizhub C3350 shows error code E301

      this can happen when using authentication but this may help
      Error
      C-E301

      Root Cause
      Firmware requires updating

      Workaround/Fix
      Install the following Firmware versions.
      • bizhub 4050/4750 firmware version A6F730GA804-W51
      • bizhub C3350/C3850/C3850FS firmware version A3GN30GA804-W51

        Comment

        • tech51
          Senior Tech

          500+ Posts
          • Jan 2009
          • 846
          #3
          Re: bizhub C3350 shows error code E301

          Although e301 can be caused by many things, it's mostly corrupt print jobs that seem to cause it.

          I would update the firmware to the latest and then restart the machine with the network cable out.

          If it's ok as a copier, but codes up when you refit the cable, it will be a print job fault.

            Comment

            • Albonline
              Service Manager

              1,000+ Posts
              • Sep 2008
              • 1129
              #4
              Re: bizhub C3350 shows error code E301

              [QUOTE=Laserbeam;547980]bizhub C3350 shows error code E301 (error signal reception: referring incorrect memory)

              the service manual recommends: contact KM
              they said: format HDD or replace HDD, SSD, RAM

              Problem known? Has someone had this error?


              try running it without the added 1gig ram.if it works well with it out , the firmware is the cause,install latest firmware without the ram think its 21 engine and 851 controller, flash engine before controller updates and reflash engine again. test without ram and then with it. if ok then good, if not ssd is next suspect, followed by mfp board. low power mode also will cause these to lockup and not wake when a print is sent to them. try setting to sleep before low power hits.

                Comment

                • venluckey
                  Technician

                  Site Contributor
                  • Mar 2016
                  • 36
                  #5
                  Re: bizhub C3350 shows error code E301

                  Where can i get Firmware
                  • bizhub C3350/C3850/C3850FS firmware version A3GN30GA804-W51\
                  • Does some one have this file? I have a MFP we are trying to setup but keeps throwing this error.






                  Originally posted by Woxner
                  this can happen when using authentication but this may help
                  Error
                  C-E301

                  Root Cause
                  Firmware requires updating

                  Workaround/Fix
                  Install the following Firmware versions.
                  • bizhub 4050/4750 firmware version A6F730GA804-W51
                  • bizhub C3350/C3850/C3850FS firmware version A3GN30GA804-W51


                    Comment

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