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A lot of people recommend using the older -82010 clutches instead of the newer -82012 clutches, especially on C6501/C7000's. They've been interchangeable everytime I've tried it.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
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