C3350 vertical/horizontal lines when printing color

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  • aybo
    Junior Member
    • Jan 2017
    • 6

    #1

    [Misc] C3350 vertical/horizontal lines when printing color

    When printing color, I get vertical and horizontal lines. Attached is what came out, it is supposed to be an all red page.
    Attached Files
  • mo0651
    Service Manager

    1,000+ Posts
    • Apr 2009
    • 1054

    #2
    Re: C3350 vertical/horizontal lines when printing color

    What have done to attempt to fix this?? How old are drums and supplies? Thought about cleaning?

    Comment

    • aybo
      Junior Member
      • Jan 2017
      • 6

      #3
      Re: C3350 vertical/horizontal lines when printing color

      I have tried to clean it, but I am unsure what to clean.
      I pulled out the toners and drums to clean that area. If its a part that needs to be unscrewed, I have not tried that. I do not want to take it apart if I do not have to.

      I have not yet tried to replace the drums yet. I will need to order a new set. I would like to hold off on doing that, my company tries to save every dollar.

      Comment

      • mo0651
        Service Manager

        1,000+ Posts
        • Apr 2009
        • 1054

        #4
        Re: C3350 vertical/horizontal lines when printing color

        And how many copies on it???

        Comment

        • Woxner
          Senior Tech

          500+ Posts
          • Jul 2011
          • 822

          #5
          Re: C3350 vertical/horizontal lines when printing color

          if they are cheap run a single color. cyan magenta and yellow. then determine which is bad.

          Comment

          • aybo
            Junior Member
            • Jan 2017
            • 6

            #6
            Re: C3350 vertical/horizontal lines when printing color

            There are:
            Total 44822
            Color 35479
            Black 9343

            I've printed each color on a full sheet. They end up with the same results. Horizontal/vertical lines and now there are also magenta and yellow spots that appear a few times in a line.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22874

              #7
              Re: C3350 vertical/horizontal lines when printing color

              Originally posted by aybo
              There are:
              Total 44822
              Color 35479
              Black 9343

              I've printed each color on a full sheet. They end up with the same results. Horizontal/vertical lines and now there are also magenta and yellow spots that appear a few times in a line.
              The verbal description is not that helpful. How about posting those images?

              Red is composed of magenta and yellow. Any areas that appear yellow are missing magenta. Any areas that appear magenta are missing yellow.
              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • MFPTech
                Trusted Tech

                250+ Posts
                • Nov 2010
                • 486

                #8
                Re: C3350 vertical/horizontal lines when printing color

                Originally posted by blackcat4866
                The verbal description is not that helpful. How about posting those images?

                Red is composed of magenta and yellow. Any areas that appear yellow are missing magenta. Any areas that appear magenta are missing yellow.
                =^..^=
                He is an end user, not a tech.

                Sent from my SGH-I337M using Tapatalk

                Comment

                • mo0651
                  Service Manager

                  1,000+ Posts
                  • Apr 2009
                  • 1054

                  #9
                  Re: C3350 vertical/horizontal lines when printing color

                  Do you know the Life expectancy of the drums and PM parts on your machine? And are you using OEM supplies?

                  Comment

                  • aybo
                    Junior Member
                    • Jan 2017
                    • 6

                    #10
                    Re: C3350 vertical/horizontal lines when printing color

                    Originally posted by mo0651
                    Do you know the Life expectancy of the drums and PM parts on your machine? And are you using OEM supplies?
                    They are oem parts. The machine says that there is 20% of the CYM and 0% of the K.
                    Other than the streaks, there is no problem printing.

                    Attached are the scans of the colors. SKM_C3350170201153500.pdfSKM_C3350170201153700.pdfSKM_C3350170201153800.pdf

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5460

                      #11
                      Re: C3350 vertical/horizontal lines when printing color

                      The lines in the feed direction could be toner on the laser glass.
                      The lines in the cross direction looks like pitch lines meaning gears that is jittery on the drive.
                      Is the machine more noisy than it should be or can you feel a vibration if it runs?
                      Whatever

                      Comment

                      • aybo
                        Junior Member
                        • Jan 2017
                        • 6

                        #12
                        Re: C3350 vertical/horizontal lines when printing color

                        Nothing out of the ordinary. As long as I've worked here (for a few months), it's been the same.
                        The lines have been happening for a while, or so I've been told, but I never noticed because I don't print colored pages.

                        Comment

                        • mo0651
                          Service Manager

                          1,000+ Posts
                          • Apr 2009
                          • 1054

                          #13
                          Re: C3350 vertical/horizontal lines when printing color

                          I see 2 lines common to all colors, and then on the cyan copy, spots of magenta and yellow. I wonder if you pull out the color drum you may see those lines. And I would
                          closely inspect the transfer belt.

                          Comment

                          • Konicatech
                            Trusted Tech

                            100+ Posts
                            • Feb 2016
                            • 131

                            #14
                            Re: C3350 vertical/horizontal lines when printing color

                            Check the transfer belt - these machines are well known for wrecking belts, i have changed loads of them even on machines that are rarely used.

                            Comment

                            • BluaboardTwice
                              Technician
                              • Jul 2017
                              • 11

                              #15
                              Re: C3350 vertical/horizontal lines when printing color

                              I would also look at the fuser and transfer belt for wear and their life count. if all is well with that i would change K drum first and check for any improvement.

                              Comment

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