Issues Scanning to Email with Bizhub C652, C552, C452 using Office 365

[captainrva]

I have a customer that has multiple machines on their network that have never been able to scan to email using Office 365. We finally got their '4e' series machines to scan to email after adding SSL certificates that use SHA2 but the other 4 machines that are '2' series don't have the option of SHA2 when making the certificates. Is this a configuration problem on the Office 365 email server? Is there a FW update for the '2' series? Any help is appreciated.

[copier tech]

Re: Issues Scanning to Email with Bizhub C652, C552, C452 using Office 365

Yes there is a firmware fix for this issue.

Also I believe on the e series too there is no need to create the SSL certificate with the updated firmware?

[captainrva]

Re: Issues Scanning to Email with Bizhub C652, C552, C452 using Office 365

The only FW update I can find with konica is for the non-e series '4' machines.

[Synthohol]

Setting IMAP (incoming) SMTP (outgoing)
Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS

Supported Models:

• bizhub 224e/284e/364e/454e/554e
• bizhub 654e/754e/
• bizhub C224e/C284e/C364e
• bizhub C454e_C554e
• bizhub C654e_C754e
• bizhub 227/287
• bizhub C258/C308/C368
• bizhub C458/C558/C658
• bizhub 808/958
• bizhub 4050/4750
• bizhub C3350/C3850/C3850FS
• bizhub C220/C280/C360

Please see attached Technical Bulletin #10310.

Notes:
1. NON-4e "Version Up firmware for MIF devices" is required to support SHA2. (bizhub C224/C284/C364/C454/C554/C654/C754)
You can use any of the following Special Firmware:

• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB0-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB0-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB6-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB6-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB5-K6 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB5-K6 Support of SHA-256 (Version Up firmware for MIF devices)