C6000 Lower Fuser Temp Fault C-3912

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  • CopierCare
    Technician
    • Aug 2015
    • 24
    #1

    C6000 Lower Fuser Temp Fault C-3912

    OK I really need some help here. I am desperate. I have a C6000 that get a C-3509 fault then after reset warms up forever then gets a C-3912. Upon inspection the lower fuser roll never heats up. I have replaced lamp, thermostat, thermistor or temp sensor both front and rear connector on fuser section / Frame, the AC Driver board and Printer control PWB. I can measure voltage all the way to the board but still no heating up on the lower fuser roll. Ideas ? Help!
    Tags: None
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5735
      #2
      Re: C6000 Lower Fuser Temp Fault C-3912

      You are replacing lamp L5 right? Single lamp in lower roller? A03um32*00?
      The star is for a e or f depending on your country. E for USA
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • CopierCare
          Technician
          • Aug 2015
          • 24
          #3
          Re: C6000 Lower Fuser Temp Fault C-3912

          Yes replaced with correct lamp

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5735
              #4
              Re: C6000 Lower Fuser Temp Fault C-3912

              Have you tried an ohm meter at the connector to make sure the lamp circuit is closed?
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • CopierCare
                  Technician
                  • Aug 2015
                  • 24
                  #5
                  Re: C6000 Lower Fuser Temp Fault C-3912

                  Yes. I am sure the lamp is good. also checked circuit all the way from and back to AC Driver Board.

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5735
                      #6
                      Re: C6000 Lower Fuser Temp Fault C-3912

                      Error
                      C-3912

                      Root Cause
                      C-3912 code at power up or "Machine warming up please wait" message.



                      Workaround/Fix
                      PROBABLE CAUSES:
                      1. Failed ACDB.
                      Replace the ACDB (p/n A03U H520 02).
                      Note: Before replacing the ACDB ensure that temperature sensor/3 (TH3) is working. TH3 will read if one of the fuser lamps is open.

                      2. Failed fuser lamp(s).
                      Check continuity of the three upper fuser lamps L2, L3 and L4. Check the operation of the three upper fuser lamps in the Service Mode by following the steps below. Replace failed fuser lamp (p/n A03U M31E 12 for bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc and p/n A1DU M31E 00 for bizhub PRESS C6000/C7000/C7000P/C70hc/bizhub PRO C6000L).
                      a. Press Utility/Counter.
                      b. Press "Stop 00" "Stop 01" to access Service Mode.
                      c. Press State Confirmation.
                      d. Press I/O Check Mode.
                      e. Enter code 45 using the numeric keys.
                      f. Press Access to enter multi mode 11 (L2).
                      g. Press the START key. Verify the lamp comes ON.
                      h. Press the STOP key.
                      i. Press "C" key to enter another multi mode.
                      j. Repeat steps 6 through 8 for multi mode 12 (L3) and 14 (L5).
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • CopierCare
                          Technician
                          • Aug 2015
                          • 24
                          #7
                          Re: C6000 Lower Fuser Temp Fault C-3912

                          Thanks for the help. Even though it was pointing to the lower lamp L5 it was an upper lamp L2 not lighting. Ordered lamp and will let you know.

                            Comment

                            • CopierCare
                              Technician
                              • Aug 2015
                              • 24
                              #8
                              Re: C6000 Lower Fuser Temp Fault C-3912

                              Upper lamp fixed it! Thanks for the help

                                Comment

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