C6500 TRAY 5 WON'T OPEN

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  • impimp329
    Technician

    50+ Posts
    • Aug 2010
    • 55
    #1

    C6500 TRAY 5 WON'T OPEN

    Hi, all HAPPY CINCO........I picked up a used c6500 for parts and when it got to my floor the tray 5 won't open. When I inspected the machine it was fine. Maybe the movers knocked something out but I checked all the connections to the board and nothing........ Any ideas?????CHEERS
    Tags: None
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5806
      #2
      Re: C6500 TRAY 5 WON'T OPEN

      stick your pinky in the hole and lift the tray lock latch
      the wire to the handle switch can come loose. do you hear the solenoid activate?
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • impimp329
          Technician

          50+ Posts
          • Aug 2010
          • 55
          #3
          Re: C6500 TRAY 5 WON'T OPEN

          Yes, I hear the selenoid. Got it open, your suggestion is dead on. Most likely the switch came loose in transit. Thanks.



          [QUOTE=Synthohol;561849]stick your pinky in the hole and lift the tray lock latch
          the wire to the handle switch can come loose. do you hear the solenoid activate?[/QUOTE

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              Re: C6500 TRAY 5 WON'T OPEN

              Originally posted by Synthohol
              stick your pinky in the hole and lift the tray lock latch
              the wire to the handle switch can come loose. do you hear the solenoid activate?
              Warning: Sometimes the edges of that little hole are really sharp. I got a very nice slice halfway around pinky doing just that.
              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • impimp329
                  Technician

                  50+ Posts
                  • Aug 2010
                  • 55
                  #5
                  Re: C6500 TRAY 5 WON'T OPEN

                  too late, but thanks anyway. That tab is very sharp............It's nice to get things running and that is what we do.



                  Originally posted by blackcat4866
                  Warning: Sometimes the edges of that little hole are really sharp. I got a very nice slice halfway around pinky doing just that.
                  =^..^=

                    Comment

                    • methogod
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Dec 2008
                      • 917
                      #6
                      Re: C6500 TRAY 5 WON'T OPEN

                      On mine (C6501) the plastic on the handle that holds the sensor broke, so it would activate, easy fix with parts.

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