NVRAM and firmware issue on a bizhub C352

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  • blax
    Technician

    Site Contributor
    50+ Posts
    • Mar 2013
    • 78
    #1

    NVRAM and firmware issue on a bizhub C352

    hello!
    i have a c352 machine that restarts automatically... i replaced the DDR and the two SODIMM system memory modules to see if memory was causing the trouble, but not...
    i have the Firmware Imaging Toolkit 2006 Ver.2.5.3 and nvram recovery software but i would like to reload the firmware first (not recovery as 1st choice), but i cand find it on konica website, where can i find the latest firmware?


    another option is copy the entire hard disk from a good working copier to see if hard disk is causing the trouble, but here some users suggest load the latest firmware...
    Tags: None
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8133
      #2
      Re: NVRAM and firmware issue on a bizhub C352

      The firmware is not installed on the HDD, in fact you could disconnect the HDD & see if this corrects the fault.

      The HDD is only used for scanning/file store etc.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • blax
          Technician

          Site Contributor
          50+ Posts
          • Mar 2013
          • 78
          #3
          Re: NVRAM and firmware issue on a bizhub C352

          where can i find the C352 firmware?

            Comment

            • Woxner
              Senior Tech

              500+ Posts
              • Jul 2011
              • 843
              #4
              Re: NVRAM and firmware issue on a bizhub C352

              remove the network cable and see if the rebooting stops. if it does its a corupt job or duplicate ip. they are not known for rebooting. most of the time it will just sit with hour glass

                Comment

                • blax
                  Technician

                  Site Contributor
                  50+ Posts
                  • Mar 2013
                  • 78
                  #5

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5462
                      #6
                      Re: NVRAM and firmware issue on a bizhub C352

                      Try connecting the machine to the network thru an additional switch an see if that works...
                      Give the network settings an initialization. Make sure the network speed is not set to auto but to 100mbps full duplex.
                      Whatever

                        Comment

                        • blax
                          Technician

                          Site Contributor
                          50+ Posts
                          • Mar 2013
                          • 78
                          #7
                          Re: NVRAM and firmware issue on a bizhub C352

                          it seems the trouble was solved succesfully... after replacing soDIMM, clean, remove boards, and do many another procedures, machine did not stop rebooting... the failure was the POWER ON switch.. what a pity, many hours seeing inside and the switch was the problem, i cleaned it with isopropyl alcohol and now the machine no longer reboot..
                          thanks to all!

                            Comment

                            • RRodgers
                              Service Manager

                              1,000+ Posts
                              • Jun 2009
                              • 1947
                              #8
                              Re: NVRAM and firmware issue on a bizhub C352

                              Originally posted by blax
                              it seems the trouble was solved succesfully... after replacing soDIMM, clean, remove boards, and do many another procedures, machine did not stop rebooting... the failure was the POWER ON switch.. what a pity, many hours seeing inside and the switch was the problem, i cleaned it with isopropyl alcohol and now the machine no longer reboot..
                              thanks to all!
                              I haven't seen a bad power switch since the 7040 days. But what I have seen is bad power and bad surge protectors causing reboots.
                              Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                                Comment

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