Bizhub C360 the following functions can not be used because the scanner

[linakerd]

Re: Bizhub C360 the following functions can not be used because the scanner

Hi all it looks like the CCD caused the fault as it doesn't say function un available it does however now have an error code c- 5730 . this isn't in the manual .


any ideas on this if just re applied the firmware . its a bit or a lemon but i wont let it beat me .


thanks again

[copyman]

Re: Bizhub C360 the following functions can not be used because the scanner

The few times I had scanner stop working on that C220 series was from a CCD trouble code. As I said in earlier post I've had to replace a few CCD units. Another time the connector was loose for the ccd unit.

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

just for the sake of clarification, once he does the trouble reset and reboots, if its a hard fault he will see the trouble code and we could have further diagnosed it.
if the scanner worked again after reboot it could have been something as the scanner not reaching the HPS or for a variety of reasons.
either way a trouble reset is the first step in ANY component/accessory isolation issue.
paper behind a tray, c0202 code and locks out tray. a trouble reset will set it straight again. no amount of power cycles will reset it.
its not just for lamps or fusers.
some errors you have to do a soft reset as described and others must be done with service mode initialization system error clear.
either way i wasnt trying to have a pissing contest with you, i just have enough experience over the years walking through troubleshooting with someone that i was taken aback when you flat out said sure you could be unless you TRY a trouble reset first, period.
thats all i will say on this and i hope the OP reports back soon.

Sorry, but gonna beat a dead horse here.. A C0202 code is classified as a Rank B code. These are reset by open/close the front door. Rank A= Trouble Reset, Rank B= Open/close front door, Rank C= Cycle power. All of these clear their associated ranked code, but if problem is still there they will just pop back up again. Since the user was offered the "choice" of bypassing the faulty section and continuing w/o the use of these features, this was a self isolating error. User will be prompted to turn the "sub" power switch to continue. If the main power is cycled, the self isolated component is assumed to have been corrected and the MFP will start its normal cycle. If it hasn't been corrected the process will start again. Trouble reset does not clear Rank B,C or self isolating problems. A trouble reset may reset a fuser over temp, but it not designed as a normal trouble shooting step as it is "directly" related to a safety issue. We were in hot water over a tech that gave the trouble reset procedure to a customer and the customer wound up melting his fuser because he just kept doing the trouble reset. Emujo Edit..And BTW, if I'm incorrect in my views, I encourage you to show where you are finding written documentation on the use of the trouble reset feature. This is the way I have been taught in KM classes and how I read the use of trouble reset in the SM.

[copyman]

Re: Bizhub C360 the following functions can not be used because the scanner

Great explanation Emjuo!

Just wanted to add some of the codes like the C0202 code will isolate after trying to reset a few times. At that point you have to go into service mode and "UNset" that tray, etc. (most of the time paper stuck behind paper drawer in the case of C0202)

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

Well I guess my 18+ years of experience and certifications does not hold a candle to your book knowlege.
A tray lockout can be reset by a soft reset as I detailed last page AND by unset in service mode.
One day you will see no amount of book knowlege compares to the real world.

I'm not mad btw, I'm actually amused at the lack of real world experience it appears some people have.

[tech51]

Re: Bizhub C360 the following functions can not be used because the scanner

Calm down lads!! We're all in this together(even though I live a long way from the USA).
I have 35 years of real world experience going back to the original Mark 1 and while I agree with Emujo2, I also agree with Synthohol!
There are some things that trouble reset sorts out that aren't documented. Also I tend to use system error clear in tech rep mode rather than trouble reset as that also seems to clear reocurring errors that again aren't always documented.
Having said all of that it was a shame that the original poster didn't find the code earlier that would have helped a lot.

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

While I was driving I got to thinking.
In my 980+ posts and hundreds of PMs I dont think i have asked for help here once. (Except for a manual for a brand I don't normally service)
I joined this site because I saw a collaborative effort to help others with their machines and nobody ever called anyone out on anything but only offered an alternative procedure or information.
You made it personal with the dead horse.
I also donated money to this site multiple times to keep it going, you don't.
I've been doing this long enough that I really wanted to freely share my experiences with others and help them solve the machines issues and have done so in posts PMs and not once have I told any member they are wrong. I may say "if that advice does not help maybe try this"
I run a server with all manuals, firmware, movie data, fiery system software etc and I have spent hours downloading stuff for members and sending it to them.
By trying to prove me wrong instead of offering advice for the OP you have hijacked this thread and it has become nonproductive. This is not the reason I joined and support this site.

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

Syn, I'm not trying to prove you wrong, I just think you are using the trouble reset function incorrectly. And I have 25 years doing this stuff and was a field tech for the last 22, so I do have a little more than "book" knowledge. I also hold all the certs (Outward master and so on) that you do. I simply disagree with your statement about the use of this feature. I have been corrected on the forum more than once, and I don't get bent out of shape over it. Let's say that someone else may learn what the different resets can do and they might be able to correct a problem...It's a win for both of us. Emujo