Bizhub C360 the following functions can not be used because the scanner

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

Not trying to offend, trouble reset is to clear a "safety" error. This guy has a scanner problem (could be board, motor, cables, sensors etc..) Trouble reset would be limited to clearing a Rank A error code. If the MFP was generating a Rank A error, it would not allow the user to continue operations bypassing the scanner functionality. It would just throw a Fuser or lamp error and it would not warm up..Poster mentioned replacing NVRAM...I still believe it's connector related. Emujo

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

Seriously?
I've been working on konica since it was Minolta 18 years ago.
Trouble reset is for a whole variety of issues as well as a diagnostic method.
I hold 130+ certifications for konica Minolta including Outward Professional.
If I suggest a trouble reset why would anyone disagree?

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

Also used to reset lamp malfunctions, but no I am not saying don't try it, just don't think it will solve the problem, plus, once those isolation codes are locked in, you must cycle power, the MFP must get past the fault, then continue to boot up. Emujo

[copier tech]

Re: Bizhub C360 the following functions can not be used because the scanner

Really? You wouldn't try a trouble reset?

Trouble reset is for fuser errors

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

Really? You wouldn't try a trouble reset?

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

I disagree. The message you are getting is because the MFP detected a problem in the scanning system. It gave the user the opportunity to continue usage without the scanning functions and the user said OK. If you were messing with the system board at the time my guess is you have a disconnected or poorly connected cable. Either way, until you correct the issue, each time you cycle power you will be back in the same boat. Emujo

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

1. Turn OFF the main power switch.
2. Turn main power switch ON while pressing the Utility/Counter key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

[linakerd]

The following functions can not be used because the scanner is unavailable . Copy/Scan/Fax.

I had a machine that the junior was working on . Hes left the NVRAM off the board for a week . i got the machine back together but it it lost everything there must be a soft switch to switch the scanner back on but i cant find it anywhere . Ive put all the serial numbers in . and formatted the hard drive but still telling me scanner unavailable.

Thanks in advance