The machine sees legal paper in the tray. The size is correct and it shows the tray has paper in it. Does not matter if you are trying to make a copy or print to it, it will say no matching paper size available. You then have to select the tray and it will print. One user showed me how she would select legal from her computer and the job would come out on letter. I thought it would be drivers, but it does the same thing making copies. It is not tray specific. Will do the same thing from a different tray. I upgraded firmware and it did nothing. Has anyone seen anything like this before.
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The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking -
Re: Bizhub c554e can and cannot see legal paper.
is it set to PLAIN?
check paper type setting once you select the tray. may be set otherwise.We know a thing or two because we've seen a thing or two.
The medication helps though... -
Re: Bizhub c554e can and cannot see legal paper.
Is that tray included in auto-tray selection? If its excluded, the only way to get that paper is to specifically choose the tray on the screen or in the driver. Or non-standard media type like Synthohol suggests. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Bizhub c554e can and cannot see legal paper.
Seen one where drawer was set to single sided only. That was tricky because the icon wasn't any different.
Black cat had good suggestion, tray not included with auto select.Comment
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Re: Bizhub c554e can and cannot see legal paper.
That is what the problem was. I didn't know at the time that the customer was "exploring" the features on the control panel to change the default tray from 1 to 3. They unknowingly took tray 2 out. Funny thing was that I had the same problem when I put the legal in tray 1, but putting tray 2 back in the selections fixed the issue. Thanks BC.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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Re: Bizhub c554e can and cannot see legal paper.
You're welcome.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
Comment