C1115 on bizhub c554e with saddle finisher. Broken folding knife.

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  • beaker020
    Technician

    50+ Posts
    • Mar 2006
    • 63
    #1

    C1115 on bizhub c554e with saddle finisher. Broken folding knife.

    I know what the code is. It's folding knife HP sensor error. It's because the folding knife is broken.
    What I don't know is what is causing the knife to break. This is the second time the knife has broken. The knife broke about 16 months and 400k copies ago and now it's broken again. . The machine has 1.7m copies, mostly 11x17 booklets.


    Anything I should be doing or checking to prevent it from happening again?

    Thanks
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

      Are they lying to the machine and running 20 pages of 300 gsm paper, and calling it "plain"? It wouldn't be the first time. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • larweedad
          Technician

          50+ Posts
          • Jan 2010
          • 92
          #3
          Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

          Replaced the knife and gears on a c754e. They were running upto 14 pages of 11x17 36lb as plain. Told them several times to stop it. It cost them for me to replace it.

          Sent from my SM-N910V using Tapatalk

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

              Yeah ive had customers load thick stock in bypass tray to use as a cover page but mess up and end up leaving it as plain paper and the entire doc ends up using that tray

                Comment

                • EarthKmTech
                  Step aside, noob

                  1,000+ Posts
                  • May 2009
                  • 2139
                  #5
                  Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

                  If it is snapping at the folded edge of the steel bracket where the white nylon slider piece is make sure you are using the revised part number. The initial version is folded too sharply and every single one of them will eventually snap if actually used. (1 million onwards)

                  I have changed many.

                  FS-535 and FS-534 SDs.

                  Fortunately not too hard to change, but putting the SD unit up on the bench to work on destroys my back.

                    Comment

                    • beaker020
                      Technician

                      50+ Posts
                      • Mar 2006
                      • 63
                      #6
                      Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

                      Thanks.

                      Im on holidays for the next week and the part is on backorder. I guess someone else will have the pleasure of replacing it.

                      The part no I have is:A3ERPP7S02
                      Is this the most recent?

                      They are running 24 or 28# paper. I dont remember what paper setting they have it on. I will check, or rather I will get the other tech to check.

                      Lance

                        Comment

                        • EarthKmTech
                          Step aside, noob

                          1,000+ Posts
                          • May 2009
                          • 2139
                          #7
                          Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

                          Yes, that is the revised part number hopefully that is what you receive and not the older version.

                          knife.jpg

                            Comment

                            • habik
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Apr 2010
                              • 2013
                              #8
                              Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

                              Originally posted by blackcat4866
                              Are they lying to the machine and running 20 pages of 300 gsm paper, and calling it "plain"? It wouldn't be the first time. =^..^=
                              I say it would offset as hell. But running 100-120 GSM or some Coloured paper of 90 could give it a headache.
                              .OK Google! ... will I need Berrocca this morning?
                              Firmwares HERE

                                Comment

                                • copier tech
                                  Field Supervisor

                                  5,000+ Posts
                                  • Jan 2014
                                  • 8132
                                  #9
                                  Re: C1115 on bizhub c554e with saddle finisher. Broken folding knife.

                                  Hi all,

                                  I have to replace an SD-511 blade how much time should i allow? first one I've seen broken.
                                  Let us eat, drink, and be merry, because tomorrow we may die!

                                  For all your firmware & service manual needs please visit us at:

                                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                  ​

                                    Comment

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