BH 224e fax

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14351
    #1

    BH 224e fax

    Hey all,
    I have a customer with a Bizhub 224e. They use the fax a lot and sometimes jobs get backed up in the queue. Not a big deal, right? I was told today that occasionally the backed up queue will suddenly delete and the machine will print an error report for each job in the queue.
    I haven't seen this happen, and they were unable to show me any of the error reports so I don't know what error message is shown. I printed off an activity report, but it doesn't go back far enough.
    Has anyone seen these symptoms?
    I am going to go back tomorrow and update the firmware. And maybe a fax initialisation.
    If anyone has any more suggestions they are much appreciated.
    Thanks.
    Tags: back, error, fax, queue, report
    • gareth577
      Junior Member
      • Nov 2017
      • 7
      #2
      Re: BH 224e fax

      Have you tried using memory RX? which essentially drops the faxes into a user box this may get rid of the queuing issue as the jobs will be waiting to be printed from the HDD when the customer request them rather than sitting in the print queue.

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        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 14351
          #3
          Re: BH 224e fax

          Originally posted by gareth577
          Have you tried using memory RX? which essentially drops the faxes into a user box this may get rid of the queuing issue as the jobs will be waiting to be printed from the HDD when the customer request them rather than sitting in the print queue.
          Sorry, I wasn't clear. The problem occurs with faxes to be sent, not received. And the problem isn't the queuing, it is the deleting of the queued jobs.

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            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22927
              #4
              Re: BH 224e fax

              You're going to have to find out what error condition is occurring. The sending queue will clear during an error condition.

              Print the management list. You should find what you're looking for. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

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                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5735
                  #5
                  Re: BH 224e fax

                  had similar issues once or twice, turned out the HDD was having an issue.
                  i backed up the addy book and formatted the HDD, put movie data back on and solved.
                  check the freespace on the HDD, should have over 170Gb vacant area.
                  mine showed 0.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • emujo2
                      Service Manager

                      1,000+ Posts
                      • Mar 2017
                      • 1580
                      #6
                      Re: BH 224e fax

                      Normally, the MFP will attempt to send 3 times, then delete the job. This is normal if the receiver is busy, or a bad number. If you enable the TX hold queue, you can have any sent faxes that failed on their 1st 3 attempts sit in this "hold and resend" queue for up to 72 hours. Now the user can simply open the box, and resend any waiting jobs without having to go dig up the original fax. You are going to have to get into the job log and see what the error code is. Let us know. Emujo

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                        • Copier Addict
                          Aging Tech

                          Site Contributor
                          10,000+ Posts
                          • Jul 2013
                          • 14351
                          #7
                          Re: BH 224e fax

                          I was there today and updated the firmware. Time will tell if that was the issue.
                          I will keep this thread updated.
                          Synthohol, I didn't think about an HDD issue. When I go back to check I will look at it. Thanks

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