C258 won't boot / stuck at 2 bars

[Gift]

Hi there,

we have a C2588 not booting up / display is stuck at two bars after you turn on the machine. Already tried HDD and a new eMMC board suggested by KM and it still won't boot but at least you can hear some fans running (before eMMC replacement there was nothing running). I did now order a new MFB board, hoping this will do the trick.

Anyone else had some experiences with non-booting Cxx8 and some intel to share?

thx in advance

[Tech Helpdesk]

Re: C258 won't boot / stuck at 2 bars

Try replacing the memory module(s)

Hi there,

we have a C2588 not booting up / display is stuck at two bars after you turn on the machine. Already tried HDD and a new eMMC board suggested by KM and it still won't boot but at least you can hear some fans running (before eMMC replacement there was nothing running). I did now order a new MFB board, hoping this will do the trick.

Anyone else had some experiences with non-booting Cxx8 and some intel to share?

thx in advance

[Gift]

Re: C258 won't boot / stuck at 2 bars

Try replacing the memory module(s)

Thanks, I'll check that but not shure if the C258 basic setup has any replaceable RAM module beside it's "onboard memory" anymore unless you have an UK/LK based option running.

[avecosat]

Re: C258 won't boot / stuck at 2 bars

The same happened to me with a C224e and in addition to changing the MMC you have to do it with a reset tools in the usb and make a backup restore .

[Synthohol]

Re: C258 won't boot / stuck at 2 bars

have you tried recovery firmware?

[Gift]

Re: C258 won't boot / stuck at 2 bars

have you tried recovery firmware?

We've tried booting with MFP reset toll (that tiny 10kb *.tar file) - no change of behaviour unfortunately

[avecosat]

Re: C258 won't boot / stuck at 2 bars

We've tried booting with MFP reset toll (that tiny 10kb *.tar file) - no change of behaviour unfortunately

With the method of the three usb?

[Gift]

Re: C258 won't boot / stuck at 2 bars

With the method of the three usb?

Hi, what do you mean with "method of the three usb"?

[avecosat]

Re: C258 won't boot / stuck at 2 bars

235/5000




There is a method to reset these machines with three different firmwares in three usb for malfunction codes like C-D011. The first was a GG3-54 boot firmware, the second one was a normal firmware and the third one was the a789be.tar reset firmware . Maybe the boot firmware helps you start the machine

[Gift]

Re: C258 won't boot / stuck at 2 bars

Interesting, I just checked my dealer account for some sort of bulletin and found it - I've heard about it a year ago or so at some meeting but totally forgot^^

Indeed a very good hint, thank you - lot's of stuff we can try now. I'll keep you guys posted / visit is scheduled next week though.

[Gift]

Re: C258 won't boot / stuck at 2 bars

So my collegue tried the MFP board repair procedure. Booting the recovery tool -> no change -> booting with s-ata FW -> machine finally boot up into the update but says "FW already up to date". Then he did again installed the new eMMC board while leaving the HDD disconnected and then the machine worked. He was shure that he tried that before so it's unclear how this procedure did the magic. After re-installing the HDD the adress book was also back on track.

I'll keep the new MFP board in stock in case this is just a temporary success.

[gtr5320]

Re: C258 won't boot / stuck at 2 bars

Can I share a789be.tar reset firmware?
I also have machine can not boot, please

[gtr5320]

Re: C258 won't boot / stuck at 2 bars

We've tried booting with MFP reset toll (that tiny 10kb *.tar file) - no change of behaviour unfortunately


Can I share firmware?

[aquatik]

Re: C258 won't boot / stuck at 2 bars

I had a C654 hang on 2 bars. I removed all accessories, finisher, ADF, all usb connections. See if it turns on. If it does, add one accessory at a time until you hang again. Or in my case just reseating the ADF pin connector fixed my issue.

[gtr5320]

Re: C258 won't boot / stuck at 2 bars

Thank you but it is invalid , , Firmware allows me to try it?