Bizhub C554 Removing Equitrac

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  • greg0105
    Junior Member
    • Jul 2014
    • 4
    #1

    Bizhub C554 Removing Equitrac

    Hi all
    We picked up a KM Bizhub C554 which has Equitrac installed.
    Is there a procedure to remove the software. Have searched hi and low.
    Any help appreciated.

    Thanks
    Tags: bizhub, c554, equitrac, remove, software
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: Bizhub C554 Removing Equitrac

      turn off vendor mode in stop 9
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1580
          #3
          Re: Bizhub C554 Removing Equitrac

          Equitrac is just a 3rd party software, you can disable the authentication requirements by going on to admin mode and turning user authentication to off. This will not remove the app itself. If you are a KM dealer or direct you should have access to the Open API tool which can be used to safely remove any leftover remnants of the App. A HDD format should do the trick as well. The vendor modes posted suggestion is probably referring to disabling the card reader if installed and is done in the billing settings, not vendor mode. Emujo

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22703
              #4
              Re: Bizhub C554 Removing Equitrac

              In the few cases, I've formatted the drive and reloaded firmware. Good as new. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • mincopier
                  Trusted Tech

                  250+ Posts
                  • Dec 2015
                  • 290
                  #5
                  Re: Bizhub C554 Removing Equitrac

                  Enter service mode then Stop 9 as mentioned above. I forget which options are there but I believe it is easy enough to figure out once there.

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