Problem C224

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • myster
    Technician

    50+ Posts
    • Oct 2011
    • 75

    Problem C224

    Good morning
    In a c224 this appears on the screen
    panel 2.jpgpanel.jpg
    It does not give any error code, but it does not let me do anything.
    I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
    In the service mode, nothing about the adf appears
    Any ideas

    Thank you
  • Ahmed Bushara
    Technician
    • Mar 2015
    • 26

    #2
    Re: Problem C224

    Originally posted by myster
    Good morning
    In a c224 this appears on the screen
    [ATTACH=CONFIG]39014[/ATTACH][ATTACH=CONFIG]39015[/ATTACH]
    It does not give any error code, but it does not let me do anything.
    I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
    In the service mode, nothing about the adf appears
    Any ideas

    Thank you
    can you access the service mode!
    Thanks and best regards
    ------------------------------
    Ahmed Bushara

    Electronic Engineering technician

    Mobile: +249-999198804 /+249-123198804

    Comment

    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4213

      #3
      Re: Problem C224

      It looks like the ADF has been isolated. You should still be able to enter service mode after about 5 mins and see if isolated, if it is change it back.
      If you unplug ADF does message go away and let you make a copy off glass?

      Comment

      • rrrohan
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1971

        #4
        Re: Problem C224

        Why look at the adf when its disabled every single paper tray as well. As fat as i can see everything is isolated

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5457

          #5
          Re: Problem C224

          Turn the machine off with the main switch in the front door hold down panel reset while turning the machine on close the door while still holding down the button when you see a black dot In the upper right hand corner of the screen you could let go of the button about a minute later an icon for trouble reset will pop up touch it it should say okay turn off the main switch again count to a full 10 seconds turn it back on everything should be reactivated
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • copyrooks
            Trusted Tech

            Site Contributor
            100+ Posts
            • Oct 2013
            • 205

            #6
            Re: Problem C224

            go to service mode and see the last error code it threw and research the code. Try a trouble reset and see if it goes away would be my first try. If not follow the troubleshooting for the code its throwing

            Comment

            • REGSIS
              Trusted Tech

              250+ Posts
              • May 2016
              • 434

              #7
              Re: Problem C224

              Originally posted by myster
              Good morning
              In a c224 this appears on the screen
              [ATTACH=CONFIG]39014[/ATTACH][ATTACH=CONFIG]39015[/ATTACH]
              It does not give any error code, but it does not let me do anything.
              I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
              In the service mode, nothing about the adf appears
              Any ideas

              Thank you
              On your first picture there's a slider and two arrows.
              If you slide that down I presume there are more errors/disabled parts.
              It would be logical to me that if 3 trays are disabled then bypass tray would be disabled too.
              Since machine is booting up I would say MFP board is OK.
              Printer control board PRCB would be the first thing to replace on my list since it's the only common thing to all listed disabled parts.
              The only thing that confuses me is no error codes!!!
              That makes me think that MFP board has gone MAD

              Comment

              • myster
                Technician

                50+ Posts
                • Oct 2011
                • 75

                #8
                Re: Problem C224

                Originally posted by rrrohan
                Why look at the adf when its disabled every single paper tray as well. As fat as i can see everything is isolated
                thanks
                All options in problem unit isolation were selected (SET).
                Now the machine has everything operational, but it shows me 2 messages
                1 only black and white printing is possible.
                But I can make color copies and I can also print in color
                2 The fax unit is not available
                The machine does not have a fax unit and in option board status everything is deactivated.

                It is clear that someone has been manipulating the machine and now it is driving me crazy

                Comment

                Working...