c454e ghost jam

[joelea]

Re: c454e ghost jam

Okay this issue has persisted.

If customer uses bypass and gets a jam it displays the jam location and the customer removes the jam. The thing is after they shut the door to carry on printing from the bypass the machine indicates another jam but doesn't give the location number (there is no jam) and the only way to clear it is to power cycle the machine.

I've disabled the extra 2 trays because thats where the jam is indicated on the display and when I did this it then said there was a jam in the external Large capacity tray but the machine doesnt even have one!

Anyway my question is has anyone had a jam on one of these that the only way to clear it is to power cycle the machine?

[tsbservice]

Re: c454e ghost jam

Could machine thinking that has external large capacity tray in service mode?

[Bix]

Re: c454e ghost jam

Could machine thinking that has external large capacity tray in service mode?

I don't think. It will find in automatic

[copyman]

Re: c454e ghost jam

I had something like that with a C454 and it turned out the optional side LCC LU-301 board was bad. I was able to get machine working by unplugging the LU from machine until I returned with.