c454e ghost jam

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  • joelea
    Technician

    50+ Posts
    • Feb 2012
    • 64

    c454e ghost jam

    It will jam and give an instruction with a code to clear like 1102 or whatever then when you clear the jam and shut the doors, straight away it will present the jam display again without feeding any paper and with no code. The only way to clear this jam display is by cycling the power. It has M1 firmware, not sure what else to try so if anyone has any tips i'd be grateful cheers!
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5463

    #2
    Re: c454e ghost jam

    every tray?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • joelea
      Technician

      50+ Posts
      • Feb 2012
      • 64

      #3
      Re: c454e ghost jam

      Originally posted by Synthohol
      every tray?
      Yes mate

      the paper jam history doesnt register it either 😢

      Comment

      • allan
        RTFM!!

        5,000+ Posts
        • Apr 2010
        • 5445

        #4
        Re: c454e ghost jam

        Changed the paper feed unit out yet?
        Whatever

        Comment

        • joelea
          Technician

          50+ Posts
          • Feb 2012
          • 64

          #5
          Re: c454e ghost jam

          Originally posted by allan
          Changed the paper feed unit out yet?
          Nah not changed any parts yet

          Comment

          • Woxner
            Senior Tech

            500+ Posts
            • Jul 2011
            • 810

            #6
            Re: c454e ghost jam

            had this happen on 654e. turn out to be a loose duplex sw. it was dislodged. need to look very close. may even be bad because i had to replace it later on. you can change it with the usb door sw in the back. wpouldnt let me reset either and did not register jams.

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808

              #7
              Re: c454e ghost jam

              Originally posted by joelea
              It will jam and give an instruction with a code to clear like 1102 or whatever then when you clear the jam and shut the doors, straight away it will present the jam display again without feeding any paper and with no code. The only way to clear this jam display is by cycling the power. It has M1 firmware, not sure what else to try so if anyone has any tips i'd be grateful cheers!

              what have you done to it? Have you cleaned sensors? Replaced feeds? checked paper path for obstructions?


              more info needed.

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22702

                #8
                Re: c454e ghost jam

                Is it a little like 1102 or a lot like 1102? =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • joelea
                  Technician

                  50+ Posts
                  • Feb 2012
                  • 64

                  #9
                  Re: c454e ghost jam

                  Originally posted by blackcat4866
                  Is it a little like 1102 or a lot like 1102? =^..^=
                  ghost1.jpg

                  ghost2.jpg

                  you get a jam with a code then clear it and shut the door but then you get the misfeed detected with no code and gave to switch it off and on

                  Comment

                  • joelea
                    Technician

                    50+ Posts
                    • Feb 2012
                    • 64

                    #10
                    Re: c454e ghost jam

                    Originally posted by blackcat4866
                    Is it a little like 1102 or a lot like 1102? =^..^=
                    I've looked on konica tech but cant find any bulletins or firmwares related to this

                    Comment

                    • Bix
                      Service Manager

                      1,000+ Posts
                      • Apr 2018
                      • 1421

                      #11
                      Re: c454e ghost jam

                      Hi, this is a code that interest the bypass.

                      Check to see if there is any problem with the rollers.

                      Comment

                      • peterxu256
                        Trusted Tech
                        • Jul 2014
                        • 108

                        #12
                        A topic ghost jam

                        Agreed to use the term " Ghost Jam", recently working on vintage bizhub 200/250 series. Changing the Feed Roller Assy, even main motor at back and tray lift motor Assy in rear tray. the problem remains, Tray 1 no feed at all, Tray 2 just feed up to registration sensor. Ghost jam appears with not jam code at all. Only difference with the above is easy clear the message by side door Open/Close. Now focusing on "Synchronizing Roller Sensor (PC1) " and " 1st Drawer Paper Feed Clutch (CL3)" Is there anyone know how to access the ASSY, manual doesn't mention at all, and guessing access from the side door by removing duplex and bypass unit. By monitoring Tray 2 without inserting Tray 1, the paper from tray 2 look like just feed a little driven by the Belt at rear side of Feed roller Assy, then Belt stop, manually rotate the belt by hand, seemingly locked, But Why Tray 1 didn't feed at all. I/O check useless, the same symptom.

                        Field Service handbook doesn't say about it. is there any service manual describe its mechanism-- the tiny Belt.


                        Thanks indeed for any comments.

                        Comment

                        • joelea
                          Technician

                          50+ Posts
                          • Feb 2012
                          • 64

                          #13
                          Re: A topic ghost jam

                          Originally posted by peterxu256
                          Agreed to use the term " Ghost Jam", recently working on vintage bizhub 200/250 series. Changing the Feed Roller Assy, even main motor at back and tray lift motor Assy in rear tray. the problem remains, Tray 1 no feed at all, Tray 2 just feed up to registration sensor. Ghost jam appears with not jam code at all. Only difference with the above is easy clear the message by side door Open/Close. Now focusing on "Synchronizing Roller Sensor (PC1) " and " 1st Drawer Paper Feed Clutch (CL3)" Is there anyone know how to access the ASSY, manual doesn't mention at all, and guessing access from the side door by removing duplex and bypass unit. By monitoring Tray 2 without inserting Tray 1, the paper from tray 2 look like just feed a little driven by the Belt at rear side of Feed roller Assy, then Belt stop, manually rotate the belt by hand, seemingly locked, But Why Tray 1 didn't feed at all. I/O check useless, the same symptom.

                          Field Service handbook doesn't say about it. is there any service manual describe its mechanism-- the tiny Belt.


                          Thanks indeed for any comments.
                          I got a comment for you, start you're own topic?

                          Comment

                          • Synaux
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Mar 2012
                            • 1224

                            #14
                            Re: c454e ghost jam

                            joelea, you ever get this sorted out? I had something similar with "ghost jams" on a c650 and it always required power cycling to clear it--it was the PSU.
                            Also, you can try to go into State Confirmation and check the condition of the sensors at the time of the ghost jam.

                            Comment

                            • joelea
                              Technician

                              50+ Posts
                              • Feb 2012
                              • 64

                              #15
                              Re: c454e ghost jam

                              Originally posted by Synaux
                              joelea, you ever get this sorted out? I had something similar with "ghost jams" on a c650 and it always required power cycling to clear it--it was the PSU.
                              Also, you can try to go into State Confirmation and check the condition of the sensors at the time of the ghost jam.

                              Comment

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