I am currently working on two different printers at two different locations. I'll start with the Bizhub 224e.
The Bizhub 224e is not scanning to email. It is a fairly national company, with their own IT team. They have their own email client, (not sure if its gmail business, outlook, or what.)
It is set up with SMTP, no authentication. I can ping the smtp server IP address, their DNS servers, everything. I am not sure if their email uses SSL or TLS, but I was working with SSL when trying a custom gmail account. When I change their information to the custom gmail account I set up, it doesn't want to send at all. I use the same account on my local printer, same model, and without issue, it will send an email. I extend the connection time out from 60 seconds to 5 minutes, and it doesn't send. It keeps trying to send the email, up until the point of the connection time out. This is kind of leading me to being something with their firewall, but I get back to why it might not be in a bit.
The second company is more of the same, custom email client, I can ping the smtp server, the dns servers, and everything. I will say it is a bit odd that their computers are on a different subnet mask than the printers. When I try to put in the same subnet mask as the computer, the printer goes down, but when I set the printer back on auto IP, it grabs the original subnet mask. This company does not use SMTP authentication, and SSL is turned off.
Both of these where more along the lines the same thing happening, it just randomly stopped working. I've been working on these two issues for the past few weeks, to no avail. The reason I was thinking it may not be their firewall was because I saw something along the lines of needing to update the firmware on the machines. Is this truly the case? The second location in question has two of our Konica's, but I forgot the second model, and it hasn't been emailing out either.
The Bizhub 224e is not scanning to email. It is a fairly national company, with their own IT team. They have their own email client, (not sure if its gmail business, outlook, or what.)
It is set up with SMTP, no authentication. I can ping the smtp server IP address, their DNS servers, everything. I am not sure if their email uses SSL or TLS, but I was working with SSL when trying a custom gmail account. When I change their information to the custom gmail account I set up, it doesn't want to send at all. I use the same account on my local printer, same model, and without issue, it will send an email. I extend the connection time out from 60 seconds to 5 minutes, and it doesn't send. It keeps trying to send the email, up until the point of the connection time out. This is kind of leading me to being something with their firewall, but I get back to why it might not be in a bit.
The second company is more of the same, custom email client, I can ping the smtp server, the dns servers, and everything. I will say it is a bit odd that their computers are on a different subnet mask than the printers. When I try to put in the same subnet mask as the computer, the printer goes down, but when I set the printer back on auto IP, it grabs the original subnet mask. This company does not use SMTP authentication, and SSL is turned off.
Both of these where more along the lines the same thing happening, it just randomly stopped working. I've been working on these two issues for the past few weeks, to no avail. The reason I was thinking it may not be their firewall was because I saw something along the lines of needing to update the firmware on the machines. Is this truly the case? The second location in question has two of our Konica's, but I forgot the second model, and it hasn't been emailing out either.
Comment