Bizhub Pro 951 ADU Unit won't come out

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  • Valintine
    Trusted Tech

    100+ Posts
    • Jan 2012
    • 147
    #1

    Bizhub Pro 951 ADU Unit won't come out

    Hello

    I have a Bizhub Pro 951 that started with a paper jam. When the customer tried to remove the jam following instructions on the screen the green handle that is used to pull out the adu broke. I have tried to turn the shaft with no luck. I also tried getting to the area from the rear of the machine and hit a wall. Has anyone have any suggestions. All help would be appreciated Thank you in advance.
    Tags: adu, bizhub, jam, pro, wall
    • allan
      RTFM!!

      5,000+ Posts
      • Apr 2010
      • 5445
      #2
      Re: Bizhub Pro 951 ADU Unit won't come out

      Did you unlock the shaft??
      Whatever

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27454
          #3
          Re: Bizhub Pro 951 ADU Unit won't come out

          in the front near handle along the front bottom of the ADU there is a little metal tab that will release the lock

            Comment

            • Valintine
              Trusted Tech

              100+ Posts
              • Jan 2012
              • 147
              #4
              Re: Bizhub Pro 951 ADU Unit won't come out

              The customer broke the handle trying to remove the jam. I am not able to turn the handle the shaft seems to be stuck. Is there a trick to get it to release?

                Comment

                • Valintine
                  Trusted Tech

                  100+ Posts
                  • Jan 2012
                  • 147
                  #5
                  Re: Bizhub Pro 951 ADU Unit won't come out

                  I found it. Thank you both for the replies.

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5445
                      #6
                      Re: Bizhub Pro 951 ADU Unit won't come out

                      Its a little funny.
                      Whatever

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22705
                          #7
                          Re: Bizhub Pro 951 ADU Unit won't come out

                          If it gets really bent up you'll have to do major disassembly of the front of the drawer to reform the latching lock mechanism. I've also seen an enduser shear off the screw for the locking cam in the rear. Maybe I just got lucky, but it only dropped down into the bottom of the machine. I was able to spin out the threaded stub with a small bit and drill, laying under the drawer. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • allan
                              RTFM!!

                              5,000+ Posts
                              • Apr 2010
                              • 5445
                              #8
                              Re: Bizhub Pro 951 ADU Unit won't come out

                              Originally posted by blackcat4866
                              If it gets really bent up you'll have to do major disassembly of the front of the drawer to reform the latching lock mechanism. I've also seen an enduser shear off the screw for the locking cam in the rear. Maybe I just got lucky, but it only dropped down into the bottom of the machine. I was able to spin out the threaded stub with a small bit and drill, laying under the drawer. =^..^=

                              Had that last week. Was not so lucky, had to cut groove in the shaft to turn it with a flat.
                              Whatever

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22705
                                  #9
                                  Re: Bizhub Pro 951 ADU Unit won't come out

                                  Originally posted by allan
                                  Had that last week. Was not so lucky, had to cut groove in the shaft to turn it with a flat.
                                  Nice work! That's second choice. With the head broken off, the threaded stub isn't tight. I just needs some encouragement. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Synthohol
                                      Certified Konica Expert

                                      Site Contributor
                                      5,000+ Posts
                                      • Mar 2016
                                      • 5463
                                      #10
                                      Re: Bizhub Pro 951 ADU Unit won't come out

                                      left handed drill bits are the tits for this!
                                      otherwise i carry a file and grind a slot. i really should get a dremmel.
                                      We know a thing or two because we've seen a thing or two.
                                      The medication helps though...

                                        Comment

                                        • allan
                                          RTFM!!

                                          5,000+ Posts
                                          • Apr 2010
                                          • 5445
                                          #11
                                          Re: Bizhub Pro 951 ADU Unit won't come out

                                          a Dremmel would be a most useful tool.
                                          Another thing to carry in the car....
                                          Whatever

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22705
                                              #12
                                              Re: Bizhub Pro 951 ADU Unit won't come out

                                              Originally posted by allan
                                              a Dremmel would be a most useful tool.
                                              Another thing to carry in the car....
                                              I have far too much stuff in the car, Dremel included. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • blackcat4866
                                                  Master Of The Obvious

                                                  Site Contributor
                                                  10,000+ Posts
                                                  • Jul 2007
                                                  • 22705
                                                  #13
                                                  Re: Bizhub Pro 951 ADU Unit won't come out

                                                  Originally posted by allan
                                                  a Dremmel would be a most useful tool.
                                                  Another thing to carry in the car....
                                                  I have far too much stuff in the car, Dremel included. =^..^=
                                                  If you'd like a serious answer to your request:
                                                  1) demonstrate that you've read the manual
                                                  2) demonstrate that you made some attempt to fix it.
                                                  3) if you're going to ask about jams include the jam code.
                                                  4) if you're going to ask about an error code include the error code.
                                                  5) You are the person onsite. Only you can make observations.

                                                  blackcat: Master Of The Obvious =^..^=

                                                    Comment

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