BH 558E E301 several times a day.

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  • DSharpe
    Technician
    • Apr 2018
    • 31

    BH 558E E301 several times a day.

    Was hoping this wasnt going to be an issue issue on this model. Everything has been reseated, has latest firmware and diagnostic check come out fine. Machine is only a few weeks old. Good times!!
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22809

    #2
    Re: BH 558E E301 several times a day.

    Originally posted by DSharpe
    Was hoping this wasnt going to be an issue issue on this model. Everything has been reseated, has latest firmware and diagnostic check come out fine. Machine is only a few weeks old. Good times!!
    what is an E301?

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5385

      #3
      Re: BH 558E E301 several times a day.

      Carefully reset the ram chip(s)

      301 is an incorrect memory error
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • DSharpe
        Technician
        • Apr 2018
        • 31

        #4
        Re: BH 558E E301 several times a day.

        Originally posted by DSharpe
        Was hoping this wasnt going to be an issue issue on this model. Everything has been reseated, has latest firmware and diagnostic check come out fine. Machine is only a few weeks old. Good times!!

        Well, since ive posted this there has been a firmware update within the past few minutes that fixes this possible (E301) and a lot of other things. Will update you guys in a few days, as im downloading the firmware as i type this.

        Comment

        • DSharpe
          Technician
          • Apr 2018
          • 31

          #5
          Re: BH 558E E301 several times a day.

          Originally posted by Phil B.
          what is an E301?

          Comment

          • DSharpe
            Technician
            • Apr 2018
            • 31

            #6
            Re: BH 558E E301 several times a day.

            Originally posted by Synthohol
            Carefully reset the ram chip(s)

            301 is an incorrect memory error

            I went ahead and updated the firmware in hopes that will take care of the issue. If not, i will look into resetting those chips. That will be a first for me.

            Comment

            • Bix
              Service Manager

              1,000+ Posts
              • Apr 2018
              • 1421

              #7
              Re: BH 558E E301 several times a day.

              Hi, this could also be a problem with PDF files.
              This happened to us in a bizhub 458.
              Instead of using Chrome, they now print with Adobe Acrobat and the problem is gone.

              Comment

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