Error code 11-02 on KM Bizhub C3351

[DiVallelunga_Makhymo]

We have many (almost all) C3351 with jam code: Code 11-02 (Input paper section JAM (After-separation sensor is not turned off.), we have already replaced the paper tray, the drawer itself, updated firmware, we have also applied shims on the central pallet of the drawer, and unfortunately the jam continues to occur. What can we do?
Thanks for the support

[kmNoob]

[Phil B.]

Re: Error code 11-02 on KM Bizhub C3351

We have many (almost all) C3351 with jam code: Code 11-02 (Input paper section JAM (After-separation sensor is not turned off.), we have already replaced the paper tray, the drawer itself, updated firmware, we have also applied shims on the central pallet of the drawer, and unfortunately the jam continues to occur. What can we do? Thanks for the support

page total on parts? Supplies?
replaced the pick rollers?
have you cleaned out the sensors?
tested sensors in SM?

[copier tech]

Re: Error code 11-02 on KM Bizhub C3351

I have the exact same issue, tray 1 jamming, may get 5 sheets max.
When it jams paper is not fed out of tray.
Replaced both rollers & the one way clutch same issue.

If there a known issue with tray one drive motor or clutch etc?

[Woxner]

Re: Error code 11-02 on KM Bizhub C3351

replace the feed clutch and the reg sensor. the loop in not enough. next is reg clutch and motor

[tsbservice]

Re: Error code 11-02 on KM Bizhub C3351

replace the feed clutch and the reg sensor. the loop in not enough. next is reg clutch and motor

I would agree about feed clutch but in case paper is not pulled at all from tray, registration hmm?

[3ktlc]

Re: Error code 11-02 on KM Bizhub C3351

Have a couple doing this, but only when the paper gets below half full in the tray.

[manuelcorrea]

Re: Error code 11-02 on KM Bizhub C3351

Try using this roller instead, part number A00F623201, works a lot better than 4138303202, has better grip. Also you must replace sep. roller and clutch.

[allan]

Re: Error code 11-02 on KM Bizhub C3351

Used to get bad separation jams form the tray on these.

What i do is remove the mylar that guides the paper in to the separation gap, then make a replacement from something like OHP film. Stuff on there is stiff.
A trick i learned from someone on this forum.

[Cantechman]

Re: Error code 11-02 on KM Bizhub C3351

remove the registration unit (1 screw) and clean or replace the registration sensor, that fixed it for me a couple of times. Especially if it's in a dusty area.

[copier tech]

Re: Error code 11-02 on KM Bizhub C3351

I ended up ordering a new paper tray this resolved the issue.

[thisguy]

Re: Error code 11-02 on KM Bizhub C3351

Allan's suggestion worked perfectly for me. We had a customer with a brand new C3351 that had consistent 11-02 jams. Replaced rollers, tray, and clutch, but couldn't resolve the issue. Finally ran across his post and replaced the mylar. I removed the original stiff mylar and trimmed down an extra adf mylar to match it's size. This new mylar was much thinner, like an OHP sheet. It has been running like a champ. Thank you Allan!

[EarthKmTech]

Re: Error code 11-02 on KM Bizhub C3351

I have seen this silly mylar completely block the paper from getting out of the tray on the option trays on these too.

Didn't really have this issue on the c3350 i wonder if the complete tray can be swapped if it is differently made